The following are issues that customers reported to GetHuman about Yahoo customer service, archive #50. It includes a selection of 20 issue(s) reported December 17, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My parents are currently locked out of their email account, [redacted], which Yahoo is requesting them to update and change the password for. Unfortunately, they are unable to recall the passwords, and despite my attempts to change them through various Yahoo help websites, I have only been successful in changing the password for their @att.net account, which is not the desired one.
As we have switched providers, we no longer have access to the old retrieval emails. The other retrieval emails associated with the account are [redacted] (password was mistakenly changed here instead of the desired account) and [redacted] or [redacted], for which we do not have access. The email [redacted] is currently inaccessible, and we do not have any synced cell phone numbers for the account.
Your prompt assistance in resolving this would be greatly appreciated.
Reported by GetHuman-asaguins on Monday, December 17, 2018 8:18 PM
I originally set up my Apple ID using my old Yahoo account but forgot the password and no longer have access to the Yahoo email due to a changed phone number. Consequently, I shifted my Apple ID to my Gmail account. Today, upon purchasing an Apple Watch, I encountered difficulty connecting it to cellular data as my phone prompts for the original Apple ID password linked to my defunct Yahoo email. If I could regain access to my old account ([redacted]), I could switch my Apple ID back to Yahoo, enabling me to reset the password and establish full connectivity between the watch and my phone.
Reported by GetHuman-haleywri on Tuesday, December 18, 2018 3:11 AM
Dear Yahoo Management,
I kindly request that Yahoo refrains from posting articles about the royal family and celebrities. Instead, please focus on sharing current events such as the Yellow Jackets protests in France, the pros and cons of Brexit, the reasons behind Trump's election, Bernie Sanders' nomination, Trump over Clinton, the wealth gap between the 1% and 99%, the housing shortage in Britain, and homelessness in affluent countries like Britain and the USA. Furthermore, I urge Yahoo to cover topics like the Iraq War, the legality of cannabis versus opioids, alternative presidential options beyond Democrats and Republicans, supporters of Macron, the creation of wars leading to immigration crises, the significance of a first world order, and who benefits from it. Your attention to these crucial issues is vital, as trivial stories only serve as distractions.
Sincerely,
A concerned reader
Quote: "It is well enough that people of the nation do not understand our banking and monetary system, for if they did, I believe there would be a revolution before tomorrow morning." - Henry Ford
Change is inevitable, and the awakening of the masses will alter the current imbalance of power.
Reported by GetHuman-miaash on Tuesday, December 18, 2018 4:52 PM
A few nights ago, I disabled my Yahoo mailbox access by activating a security feature that locked me out. Unfortunately, I didn't update my phone number, so the verification code is being sent to an old number. My current phone number is [redacted] for text messages only. You can send me the necessary information via text. I've set up a secondary email address, [redacted], for communication purposes. This Yahoo account is crucial for my business, so I urgently need access restored. Thank you.
Reported by GetHuman-bestilla on Tuesday, December 18, 2018 5:15 PM
I am truly shocked by the recent changes to Yahoo's email composition format. The oversized Yahoo header at the top and tool bar at the bottom are significantly affecting the space available for composing emails. The new design has reduced the distance between these two windows to less than 3 inches, making it difficult to see what is being written. The previous format was efficient and user-friendly, and there was no need to change it. If these windows are not scaled back to their previous proportions, I will have to consider switching to another email provider. I hope this complaint is addressed promptly. Thank you for your attention to this matter. Sincerely, Rod C.
Reported by GetHuman-rodcrosb on Wednesday, December 19, 2018 1:03 AM
I rely on my email daily as it has been my only communication method. Last week, I encountered an issue accessing it. The verification code that usually gets sent to my phone stopped working, and it now shows as an unsupported number. This has blocked my access to important business and banking matters managed through my Yahoo email, [redacted] I urgently need help to recover my account, as it is my sole and longstanding email address.
Reported by GetHuman-shockie on Wednesday, December 19, 2018 5:57 PM
I am seeking assistance as someone has deleted my Gmail account, which contained crucial information including photos, videos, and contacts. The only way to recover it is through a text verification to the number [redacted], which I can no longer access due to the phone being stolen. Alternatively, I have a recovery email [redacted], but repeated attempts to log in and recover the Yahoo account have been unsuccessful. Like the Gmail account, the Yahoo account asks for text verification to the same inaccessible number. I am unable to provide any other recovery accounts for verification. I have a different email address and phone number that I can access. Kindly assist me in regaining access to my Yahoo account as I have exhausted all other options. Thank you for your help and have a wonderful day.
Reported by GetHuman-kmgillih on Friday, December 21, 2018 4:11 AM
I am unable to access my [redacted] email account. The recovery emails I provided when I created the account no longer exist or I cannot access them currently. I attempted to guess the emails they might be, like [redacted], but was unsuccessful. This email is crucial for my games and Facebook, which I recently managed to update. However, I have lost access to one of my games and need to recover my email to regain entry. I am willing to provide any relevant information to assist in resolving this issue. I am uncertain about the next steps to take in this situation. Thank you for your assistance. (The name on the account may have been May Smith, but I may have used a fake name as I was young when I created the email.)
Reported by GetHuman-monstag on Saturday, December 22, 2018 5:04 PM
Hello, I am having trouble accessing my Yahoo email account at [redacted] I forgot my password, but after looking it up in my records, I am now locked out due to entering the wrong password. Unfortunately, the phone number associated with my account has changed to [redacted] and I no longer have access to it. I recently purchased a new iPhone and am unable to transfer my LINE account with important contacts because I can't access my Yahoo email for the reset button. I urgently need assistance to regain access to my email as my LINE app holds crucial worldwide contacts. I appreciate any help provided and can be contacted via the information listed. Thank you for your assistance.
Reported by GetHuman-quidprog on Saturday, December 22, 2018 9:48 PM
I recently needed to reset my password for my sbcglobal account but couldn't remember it. While trying to reset it, I encountered issues with the system going into a holding mode. Despite visiting the Verizon store for assistance, my account was closed without resolving the password problem, resulting in the loss of all my stored information. I am seeking help to retrieve the data from my closed email account, as SBCGLOBAL cannot assist without the forgotten password. Your assistance in this matter is greatly appreciated. Thank you, Linda V.
Reported by GetHuman-lvisseri on Sunday, December 23, 2018 12:04 AM
I am frustrated with the issue I am facing trying to access my Yahoo email account. I need to retrieve important information from the account, and I have attempted multiple times to log in without success. While I remember my password, I am struggling with the security question that was set up when the account was created many years ago with the assistance of someone at my workplace. Due to the passage of time and the varied locations and devices I have used to access the account, it is challenging to provide the requested verification.
I believe there should be a more efficient method to confirm account ownership to avoid the prolonged complications I am experiencing. I wish to access my account normally or be provided with an alternative method to log in. I am open to providing any necessary information to verify my identity as the rightful account owner and retrieve the vital documents stored there. Your prompt assistance in resolving this matter would be greatly appreciated as these documents are crucial for important applications. Thank you for your anticipated help.
Reported by GetHuman1817335 on Sunday, December 23, 2018 7:40 AM
I've had my Yahoo account for a while. My mom created it for me when I was young, but I haven't used it much. I forgot the password and the linked phone number is outdated since my mom changed her number. I do have the current number linked to it but can't receive the reset code. I might remember the security questions set up by my stepmom. I can provide details about the account to prove my ownership, like my connected Snapchat and recovery emails. I could really use some help to recover my account. Thank you.
Reported by GetHuman-erickop on Sunday, December 23, 2018 8:45 AM
I recently had a falling out with a friend, and they have taken control of my email account by changing the password and recovery details. I am now locked out of all the information associated with that account. I urgently require assistance to regain access. I am willing to provide any necessary information to verify my ownership of the account. The email address in question is [redacted] with the email ID bestsorin. Thank you.
Reported by GetHuman-dragosru on Monday, December 24, 2018 6:44 PM
I am trying to comply with allowing Yahoo email ads, and I have whitelisted Yahoo, but something in my web browser settings or Windows is still blocking Yahoo ads. Even after turning off my ad blocker, I am facing issues with Yahoo ads not displaying correctly. Some sites suggest disabling the ad blocker, but doing so leads to redirects and pop-ups. I have tried whitelisting Yahoo on multiple ad blockers without success, and I am not willing to turn off my online security software such as [redacted] Antivirus and Kerish Doctor.
Reported by GetHuman1827637 on Tuesday, December 25, 2018 5:23 PM
I'm seeking assistance to recover my email accounts associated with my old Facebook account that were compromised nine years ago. Unfortunately, I no longer have access to the linked phone numbers. Despite this, I can provide ample proof of my identity. Attempting to access these accounts is not only unauthorized but illegal, even though they belong to me. To verify my ownership, visit facebook.com and search for [redacted] to find my profile under Daemon Orestes Wolf or my real name Damon A. Barrett. Confirm the photo matches with my current account at Facebook.com under Daemon A. Barrett. I trust that someone will address my concerns promptly. Thank you and Happy Holidays.
Reported by GetHuman-pseudopi on Wednesday, December 26, 2018 12:22 AM
I am Kristen Lotze, an associate writer at CBS Interactive/TechRepublic. I am reaching out for help with updating an article. In [redacted], we published a piece on companies with unique perks and I am working to ensure the information is current for [redacted]. Could you confirm if your company still offers the following benefits for employees:
- Annual Oktoberfest party
- Discounts on ski resorts and amusement parks
- Ergonomic chairs
- Healthy snack choices
- Office baby showers for expectant parents
If there are other perks available or if these have changed, kindly update me. I aim to finish this task by Jan. 4, [redacted], so your prompt response is appreciated. For any queries, please contact me at [redacted]. Thank you for your help.
Best,
Kristen L.
Reported by GetHuman1834280 on Wednesday, December 26, 2018 7:47 PM
I am struggling to regain access to my Yahoo email account linked to my Skype number. The phone number for recovery [redacted] was associated with my Celebrity Status protection in the past, but due to my Skype subscription ending, I can no longer recover the account. Yahoo.com mentioned that the account was closed because of inactivity. I really need help to recover this account. Please reach out to me at [redacted]
Reported by GetHuman-cisfrjsi on Wednesday, December 26, 2018 9:47 PM
I have experienced being blocked from my Yahoo account twice in a row, and it's becoming frustrating. Despite changing my password to comply with your procedures, I'm displeased with the inconvenience. Considering how people travel and use multiple devices, I urge Yahoo to update their protocols for the modern world. Acknowledge my complaint on my Microsoft account and unblock my Yahoo account promptly. The constant password changes are tiresome and reflect poorly on service quality. I am unwilling to change my password daily for Yahoo's sake. Please confirm if you can address this matter. Regards, Arian
Reported by GetHuman-arian_ki on Thursday, December 27, 2018 6:59 AM
Hello, my name is Marie Mayka, and I have a Yahoo account under the email [redacted] I'm currently facing an issue with my account due to it being hacked into by six individuals. During my conversation with a representative named Jordan Marshall, he advised me to purchase a $[redacted].00 Google Play card and provide him with the card numbers to rectify the situation. Additionally, he requested another $[redacted].00 card for further assistance. Unfortunately, I explained that I lacked the funds to cover the cost, but he assured me that the money would be reimbursed within five minutes. Regrettably, this did not occur, and I now only have $45.00 in my account. Please communicate any necessary information to my Gmail account, as follows. Thank you.
Reported by GetHuman1843428 on Thursday, December 27, 2018 8:48 PM
Hello, my name is Marie Mayka. I am experiencing issues with my Yahoo account, which is [redacted] To address this, I engaged with a representative named Jordan Marshall. He informed me that my account had been compromised by multiple individuals. He advised me to acquire a Google Play card for $[redacted].00 and provide him with the card's numbers to rectify the situation. Sadly, I could not comply as I had insufficient funds in my account. Jordan assured me that the money would be returned within 5 minutes, but this did not happen, leaving me with only $45.00 in my account. Please assist.
Reported by GetHuman1843428 on Thursday, December 27, 2018 9:04 PM