The following are issues that customers reported to GetHuman about Yahoo customer service, archive #49. It includes a selection of 20 issue(s) reported December 12, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Subject: Assistance Needed with Email Account Access
Dear Customer Support,
I hope this message finds you well.
Around 12 years ago, I created an email account that I rarely use, and I now find myself unable to access it. I did not provide a mobile number or an alternative email address at the time of creation. I am currently trying to log in to this email account to retrieve important information related to my Instagram account, which is linked to this email.
When attempting to reset my password, Yahoo prompts me for a mobile number that I did not provide. I am seeking assistance in recovering access to my email account, which is essential for me to manage my online presence.
I kindly ask for your help in resolving this matter promptly.
Thank you for your attention to this issue.
Best regards,
Naeeme
Reported by GetHuman-naeemea on Mittwoch, 12. Dezember 2018 07:17
Hello, my name is Jeffery C. Moseley. I created my Yahoo email, [redacted], many years ago when I was a kid. Now that I'm older, I'd like to recover it along with the recovery email, [redacted] The recovery number I used for this email was from an app I used when I was younger. I'm trying to access my old desktop to retrieve pictures of a recently deceased relative, so I only need the password for the first email. The only security question I would remember is my date of birth, 11/25/97. The year may be slightly inaccurate from when I initially created the account due to age restrictions on certain websites. Please assist me in recovering the password for [redacted] Thank you.
Reported by GetHuman1742397 on Mittwoch, 12. Dezember 2018 08:39
I am having trouble accessing my Yahoo account, [redacted] The issue began when I tried to log in using my phone and was directed to my alternate email address, which I mistakenly provided as [redacted] instead of [redacted] Unfortunately, I do not have access to the incorrect alternate email address. Despite using the device and IP address I typically use for my Yahoo account, I am still unable to gain access and keep being redirected to the wrong email account. I need assistance in retrieving access to my Yahoo email as it contains important information and valuable documents. Thank you for your help in advance.
Reported by GetHuman1742951 on Mittwoch, 12. Dezember 2018 12:44
I am inquiring about the status of my Yahoo email account. I have sent an email to someone, but I am unsure if they have received it. When I check my sent folder, it shows that the email has been sent to that person. However, I would like confirmation that the email was successfully delivered. To test, I sent an email to myself and was able to receive it in my Yahoo account. I kindly request assistance in resolving this matter and would like to be informed of any issues affecting my account. Thank you.
Reported by GetHuman1744290 on Mittwoch, 12. Dezember 2018 16:14
I encountered an issue where I could no longer send emails containing links, receiving a 5.7.1 Error consistently. After some investigation, I discovered that Yahoo has a policy restricting messages with links, leading me to believe my account was blocked. I kindly request Yahoo to unblock my account for sending emails, even if it's not link-related. Despite ATT confirming they are not the cause of the block, I suspect Yahoo is responsible for this restriction. Thank you.
Reported by GetHuman-tmctmcca on Mittwoch, 12. Dezember 2018 21:45
I am struggling to access two old email accounts. I think I know the password for [redacted], but it wants to send verification to my other email, [redacted], which I no longer have access to. The latter email is linked to an old phone number I no longer use or remember. I am willing to use one account to verify the other, but the problem is that they are linked to each other. Both accounts have been inactive for a long time now.
To clarify:
- [redacted] may have the correct password, wants to verify through [redacted]
- [redacted], I cannot recall the correct password, and it tries to verify through an old phone number and back to [redacted] It is also listed as a recovery email for my active account, [redacted]
I was advised (Case: [redacted]3) to fill out separate contact forms for each email, but Yahoo! is not providing me with that option through any means.
Reported by GetHuman-jardef on Mittwoch, 12. Dezember 2018 23:05
Hello, I am still experiencing issues logging in. Every time I try to enter my account name and password, they are not recognized. Additionally, when I attempt to use my phone number as verification, it is not accepted. My emails are also being blocked, and I receive notifications from Twitter about messages that do not appear when I check. Considering closing this account due to the reoccurrence of these problems each time I try to sign in. Thank you for your assistance, it is greatly appreciated. Sincerely, Ian S.
Reported by GetHuman1748333 on Donnerstag, 13. Dezember 2018 00:53
Hello everyone, I am in urgent need of assistance to regain access to my email address: [redacted] Unfortunately, I have lost my phone which receives the security codes for the two-step verification required to log in. I did not set up another email address for recovery and cannot receive the code on an alternative email. I have my correct username and password, but without access to my phone or a recovery email, I cannot log in. I kindly ask for either a six-digit code to access my email or for the two-step verification to be deactivated so I can log in without a code. For correspondence, please use the email address: [redacted], which will serve as my recovery email. Your help in regaining access to my important email is greatly appreciated. Thank you and have a wonderful day.
Best regards
Reported by GetHuman-pisleagm on Donnerstag, 13. Dezember 2018 16:02
I have a concern about your articles titled "Two Israelis and 4 Palestinians Killed" and "Palestinian Man killed, Israeli soldier injured in "Ramming-Attack"." A terrorist recently attacked a pregnant Israeli woman at a bus stop, resulting in the loss of her baby. The headlines you chose don't accurately portray the situation. It is important to report the truth and not skew the narrative. Please consider covering the story of the pregnant mother who tragically lost her life for simply being Jewish. Your biased algorithms are disappointing. I urge you to fulfill your duty of reporting news accurately. I hope for a more thoughtful response from you.
Reported by GetHuman-adamrisc on Donnerstag, 13. Dezember 2018 23:39
Hello,
Since yesterday, I have been experiencing recurrent issues on the website that I have encountered before but they had vanished. The current layout is not user-friendly, and if it persists, I may have to close my account soon.
When I try to read comments on articles from the home page, the process is not smooth anymore. There is now a small box where the comments are displayed which makes it difficult to read them or write my own. Sometimes, the author's name is missing and replaced by two dots. Furthermore, I cannot access all my previous comments. The new format is challenging to navigate, which has made the site unappealing to me.
I would appreciate an explanation for these negative changes and a return to the previous format. Thank you.
Reported by GetHuman-blazntj on Freitag, 14. Dezember 2018 17:37
I am experiencing difficulty signing in using Yahoo Account Key.
I recently changed phone numbers, preventing me from receiving the account key via text. I realized that the alternate email address provided during setup is incorrect. I assumed this detail should have been verified initially.
The correct alternate email should be:
e******[redacted]
Currently, I can only access my emails through the iPhone's pre-installed mail function, limiting my ability to change security settings. My concern is that when I upgrade to a new phone, I won't be able to access my emails.
What steps should I take to regain access from any device of my choosing?
Reported by GetHuman-miketewh on Freitag, 14. Dezember 2018 19:36
Hello, I am Margaret Gibson. In my Yahoo mail, I was offered a deal on an app that was supposed to take care of my computer. The agreement was if I signed up and gave them my card number, I had thirty days to cancel. They were supposed to charge me $4.99 a month if I didn't cancel. However, they did not keep their end of the deal. I received the program yesterday, and today they took out over $6.00. I want my money back, and the program removed because it did not improve my computer; in fact, it made it run slower. Can you please advise me on how to remove it and how to get my refund? Initially, I was expecting to chat with a real person, but now I'm being asked to email. Is this a scam I've heard about? Thank you.
Reported by GetHuman1764323 on Samstag, 15. Dezember 2018 08:11
I need assistance with my mother's email account issue. The email address is "[redacted]" I was able to access it through Yahoo/ATT.net webmail until yesterday, but I couldn't set up POP access in Outlook. Despite being able to access the account, AT&T claims they have no record of it. They stated that the email address is now only a Yahoo account, but when I try to reset the password for POP access, I'm redirected between Yahoo and AT&T websites and cannot proceed.
As of today, I am unable to access the email via Yahoo webmail, and the verification code feature is also not working. This is causing frustration for both my mother and me. Please assist us in resolving this. You can contact me via email at [redacted] Thank you for your help. - Brian (and Barbara) Holt
Reported by GetHuman410901 on Samstag, 15. Dezember 2018 19:13
Hello, I am Muhammad Ali. My Yahoo email address, [redacted], is quite old and I have only used it for Facebook confirmations. Unfortunately, I have forgotten the associated phone number because it's been about 6 to 7 years ago when I last used it. Facebook has been sending verification codes to this email address, but I cannot login to my Yahoo account. Now, Facebook's new policy requires me to provide this Yahoo email and password, along with access to the old phone number for confirmation. Could you please help me with this issue so that I can reset my Facebook password? Thank you. If needed, please contact me at [redacted]2 or [redacted]1.
Reported by GetHuman1770126 on Sonntag, 16. Dezember 2018 14:32
I've been unable to access the Fantasy Football Network website since Friday or earlier. My League administrator directed me to log in through Yahoo, but I can't seem to do so. I attempted reaching out for assistance but was unsuccessful. I reached out to Google and received a phone number, but the call got disconnected. I'm hoping to get back online before the football games and next week. If you can help, please assist me by dumbing it down a bit as I am not very tech-savvy. You can also reach me at [redacted]. Thank you, Carmen.
Reported by GetHuman1771570 on Sonntag, 16. Dezember 2018 17:35
Hello, a few years back, I owned an account under the email [redacted] Unfortunately, it got hacked by a female my uncle was dating. I never tried to recover it until now. Currently, I live in America and no longer have a UK phone number for recovery. I was quite young then and do not recall the backup email. I am trying to access this account linked to my old Facebook. Any assistance would be greatly appreciated. Thank you.
Reported by GetHuman1772330 on Sonntag, 16. Dezember 2018 20:08
Hello,
I would like to inquire about the procedure to remove my old recovery phone number to set a new password for my email account. I have added a new recovery phone number and a list of recovery emails. However, when I tried to reset my password manually, the option to send an access code still includes my old phone number, which is no longer in my list of recovery numbers.
How can I completely remove my previous phone number from being used, so it won't be available for someone else to receive an access code and potentially access my email account?
Here are my details:
Email: [redacted]
Recovery emails:
[redacted]
[redacted]
[redacted]
[redacted]
Recovery phone numbers:
+[redacted]1
+[redacted]07
+[redacted]9
Unwanted recovery phone number still in the system:
+[redacted]53
I hope the undesired recovery phone number (+[redacted]53) can be removed from the options for resetting my email password to ensure my account's security.
Reported by GetHuman-nieza_ir on Montag, 17. Dezember 2018 02:34
I created a Yahoo account for Uplay as [redacted], but I can't access it due to security questions I didn't set up initially. I didn't think I needed them as I could log in with just a password. Now, the password option is skipped, and I'm stuck. I need to change my Uplay email to my primary email, [redacted] Please send a verification code there so that I can confirm. I can't remember the password for [redacted]; it could be Bwhunter2015, Bowhunter2014, or Fatass247. Please assist in accessing my account and updating the email to [redacted] Your help is greatly appreciated. Thank you.
Reported by GetHuman-ericcurd on Montag, 17. Dezember 2018 03:58
For Gmail-related issues such as password recovery, account recovery, and file attachment problems, consider calling the Gmail Phone Number. Australian customers can reach out for assistance with their email accounts. Whether you need help with Gmail, this is the right place as recommended by a hotmaihelp user. Sometimes after searching for help topics on www.gmail.com, you might find it necessary to reach out for direct support. Feel free to contact the toll-free number for Gmail Support at 1-[redacted]-[redacted]-[redacted].
Reported by GetHuman1774805 on Montag, 17. Dezember 2018 08:47
My name is David Dawson, and I need help accessing my Yahoo account due to having my phone and password book stolen. I now have a new phone, an LG Fortune 2 ([redacted]), and am unable to access my account using my old details, as both my old phone number ([redacted]) and recovery email ([redacted]) are inaccessible. I'm requesting assistance in verifying my email using my new phone number to receive the verification code, allowing me to update my security information, including phone number, password, and backup email. Your help with this matter would be greatly appreciated.
Reported by GetHuman-coldfish on Montag, 17. Dezember 2018 17:22