I recently changed phone carriers and numbers. I cannot access my Yahoo mail account th...

GetHuman-kodrd's customer service issue with Yahoo from December 2018

Help with my Yahoo issue
Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-kodrd's own words
I recently changed phone carriers and numbers. I cannot access my Yahoo mail account that I have had over a decade because it goes straight to the text verification to phone number. My account is *****@***.com and my old number is **********. I know the login and password, and everything is through this email. I have tried to answer the questions to verify, but its asking what folders I have created and who emails me the most. I simply do not know this information. I have a state issued ID with my first and last name (Kodi Canty) I use it for school, FAFSA, Credit Karma etc. I need access to my account. There is not any reason I shouldn't be able to login when I have the login and password. This is ridiculous.
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Customer service issue
Reported by GetHuman-kodrd
Dec 6th, 2018 - a mon ago
I have an issue with Yahoo too
Seen by 5 customers so far
Similar issue to 76445 others
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Items needed
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GetHuman-kodrd started working on this issue
Dec 6th, 2018 2:12am
GetHuman-kodrd indicated the issue is not fixed yet.
Dec 9th, 2018 3:09am