Some time ago Yahoo exposed millions, if not all, of its users’ accounts’ details, and...

GetHuman1676164's customer service issue with Yahoo from December 2018

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Help with my Yahoo issue
GetHuman1676164's next move: go to the Yahoo help center.
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The issue in GetHuman1676164's own words
Some time ago Yahoo exposed millions, if not all, of its users’ accounts’ details, and many were compromised. Mine, lauriefleming, was one of them. The contact email and phone number were changed, and I have no way of accessing my account.**I have regularly, and politely, tried to get @yahoocares to fix this for me, but they refuse to acknowledge a) that it is Yahoo’s fault b) any other way of contacting Yahoo. **You’re supposed to be an internet media company, but without any contact facilities. Why is that?**I particularly want to change me Yahoo Groups settings. Despite losing my access, I still get digest emails to my non-Yahoo email account. But I have no way of changing these settings. Because of Yahoo’s failings, I deem these emails to be spam and as such in breach of New Zealand’s Unsolicited Electronic Messages Act. If you do not provide me with a remedy, I will file a complaint with the Department of Internal Affairs. I’m serious!**But, really, you don’t want that. I don’t want that. Just give me a one-time password so I can reset things myself.**Ng* mihi nui*Laurie Fleming
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Yahoo

Customer service issue
Reported by GetHuman1676164
Dec 3rd, 2018 - 6 mons ago
I have an issue with Yahoo too
Not resolved
Seen by 8 customers so far
Similar issue to 75563 others
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Timeline
GetHuman1676164 started working on this issue
Dec 3rd, 2018 12:44am
GetHuman1676164 shared this issue with followers on Twitter
Dec 3rd, 2018 12:44am