Hi I’ve had the Yahoo account *****@***.com for many years I recently tried to access t...
GetHuman-carla_da's customer service issue with Yahoo from July 2018
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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-carla_da's own words
Hi I’ve had the Yahoo account *****@***.com for many years I recently tried to access their account and didn’t remember which password I have for this account because I changed it as I attempted to change the password again to gain access to this email address I was informed they would send me a code to the phone number I have on file unfortunately I no longer have that phone number so I wouldn’t be getting that code and I was no longer allowed to do any other steps which leaves me without access to this email account I have missed job offers because they are sending important information to this account that I can no longer access please explain how I can regain access to this account while the phone number on file has changed
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