When I need to access to my email, I put in my email user name and press continue. Yah...

GetHuman830962's customer service issue with Yahoo from June 2018

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The issue in GetHuman830962's own words
When I need to access to my email, I put in my email user name and press continue. Yahoo notifies my cell phone, where I press an account key to finish the process of accessing my email. **Problem: I had to get a new cell phone. The new cell phone does not recognize yahoo notification, nor do I have an account key to press. The phone people say they can't help me. I'm locked out of my email. **Yahoo does say it will sent my access info to a backup AOL account, but it's been decades since I accessed that account and I don't know the password.**I need to access my email. I really want to sever the connection between yahoo and my cell phone and go back to a password entry email. **My email is *****@***.com**Please help. Send your response to R*****@***.com**Thanks
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Yahoo

Customer service issue
Reported by GetHuman830962
Jun 28th, 2018 - a yr ago
I have an issue with Yahoo too
Not resolved
Seen by 1 customer so far
Similar issue to 23709 others
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Timeline
GetHuman830962 started working on this issue
Jun 28th, 2018 9:56pm