When I need to access to my email, I put in my email user name and press continue. Yah...

GetHuman830962's customer service issue with Yahoo from June 2018

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Help with my Yahoo issue
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Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman830962 will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman830962 can let us know if they help or not.
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Before contacting them, items GetHuman830962 may need:
Email on Account, Username, Password, and Name of Account Holder
The issue in GetHuman830962's own words
When I need to access to my email, I put in my email user name and press continue. Yahoo notifies my cell phone, where I press an account key to finish the process of accessing my email. **Problem: I had to get a new cell phone. The new cell phone does not recognize yahoo notification, nor do I have an account key to press. The phone people say they can't help me. I'm locked out of my email. **Yahoo does say it will sent my access info to a backup AOL account, but it's been decades since I accessed that account and I don't know the password.**I need to access my email. I really want to sever the connection between yahoo and my cell phone and go back to a password entry email. **My email is *****@***.com**Please help. Send your response to R*****@***.com**Thanks

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Customer service issue
Reported by GetHuman830962
Jun 28th, 2018 - 5 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 23709 others
0 customers following this


GetHuman830962 started working on this issue
Jun 28th, 2018 9:56pm

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