When I need to access to my email, I put in my email user name and press continue. Yah...

GetHuman830962's customer service issue with Yahoo from June 2018

1 view
23709 similar
0 following
Help with my Yahoo issue
First: share to improve GetHuman830962's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman830962's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman830962 will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman830962 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman830962 may need:
Email on Account, Username, Password, and Name of Account Holder
The issue in GetHuman830962's own words
When I need to access to my email, I put in my email user name and press continue. Yahoo notifies my cell phone, where I press an account key to finish the process of accessing my email. **Problem: I had to get a new cell phone. The new cell phone does not recognize yahoo notification, nor do I have an account key to press. The phone people say they can't help me. I'm locked out of my email. **Yahoo does say it will sent my access info to a backup AOL account, but it's been decades since I accessed that account and I don't know the password.**I need to access my email. I really want to sever the connection between yahoo and my cell phone and go back to a password entry email. **My email is *****@***.com**Please help. Send your response to R*****@***.com**Thanks
GetHuman830962 did not yet indicate what Yahoo should do to make this right.
I have an issue with Yahoo too
How GetHuman830962 fixed the problem
We are waiting for GetHuman830962 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Yahoo's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Yahoo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman830962 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman830962
Jun 28th, 2018 - a yr ago
I have an issue with Yahoo too
Not resolved
Seen by 1 customer so far
Similar issue to 23709 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman830962 started working on this issue
Jun 28th, 2018 9:56pm