I cannot access my e-mail. **My e-mail account is *****@***.com**I have lost my passwo...

GetHuman817483's customer service issue with Yahoo from June 2018

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The issue in GetHuman817483's own words
I cannot access my e-mail. **My e-mail account is *****@***.com**I have lost my password, and my sim card using the phone number related to the e-mail. This is for both the backup e-mail and the actual. **the reason I lost this stuff is because China has a firewall and when I cant log in, I am not sure if it is due to the firewall or forgotten password. This means I have had to reset my password multiple times, and i have had so many passwords I have forgotten them. I have had this account for around ** years. I desperately need to recover it and I am familiar with the contacts inside my e-mail. I am familiar with who I have e-mailed. My backup e-mail I think i remember the password. But it says "there is an issue with your account, let us verify" and I actually require a third e-mail. If you can let me know what I need to do. I can prove its my e-mail.
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Customer service issue
Reported by GetHuman817483
Jun 25th, 2018 - 4 mons ago
I have an issue with Yahoo too
Fixed
Seen by 7 customers so far
Similar issue to 21815 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman817483 started working on this issue
Jun 25th 9:26am
GetHuman817483 indicated the issue is not fixed yet.
Jun 25th 10:55am
GetHuman817483 indicated the issue is not fixed yet.
Jun 29th 11:00pm