I can access my account via my email account BUT all my emails to and from account are...

GetHuman-ikefrank's customer service issue with Yahoo from June 2018

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The issue in GetHuman-ikefrank's own words
I can access my account via my email account BUT all my emails to and from account are blocked . Fortunately, all my emails from **** onwards are currently in their respected folders and are still there. **i tried to recreate a new email address to forward them to this address so that the emails are preserved but it says there is an account with that same id. However, when I use the same ID in login in, the using the same ID, the email helper it says does not recognise account.**I need to keep tis account open. I received an email supposedly from yahoo and forwarded it the fraud team for verification before I followed links - no response.**The email was saying that anyone under age of ** would be stopped from using their account, so obviously confused as the age for holding an account here in the UK is **. I sent the email to *****@***.com and asked were they seriously stopping under **'s from having an account? That was back in April **th of this year and yet, all they had to do was email back, state that the age of the UK was ** and only those under the age of ** would be prevented from holding an account. Also that the email was genuine and follow the links to check that the correct date of birth was there. **I sent emails to CEO of the now I realise new company OATH and yet still no response. Why?**I cannot access the account because it is asking for an account key which is numbers, none of which I know obviously because it keeps coming back to same confirm pin page (from mobile). **If the account still exists, why can I not get access to it? Why if it exists, is the sign in helper not helping me to access it?

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Yahoo

Customer service issue
Reported by GetHuman-ikefrank
Jun 12th, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 16881 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder

Timeline

GetHuman-ikefrank started working on this issue
Jun 12th, 2018 3:04pm
GetHuman-ikefrank indicated the issue is not fixed yet.
Jun 13th, 2018 3:22pm
GetHuman-ikefrank indicated the issue is not fixed yet.
Jun 13th, 2018 3:24pm
GetHuman-ikefrank indicated the issue is not fixed yet.
Jun 13th, 2018 3:24pm
GetHuman-ikefrank indicated the issue is not fixed yet.
Jun 14th, 2018 1:58pm
GetHuman-ikefrank indicated the issue is not fixed yet.
Jun 15th, 2018 11:47pm