Please Help Me

GetHuman-nychelle's customer service issue with Yahoo from June 2018

8 views | 428 similar | 0 following
Help with my Yahoo issue
GetHuman-nychelle's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-nychelle will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-nychelle can let us know if they help or not.
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The issue in GetHuman-nychelle's own words
I’m trying to gain access into my email account again. ... My yahoo account was hooked to my other phone and I got a new phone with a different number. Before I noticed my yahoo account wouldn’t pull up on my new phone, I had already shipped the old phone back. Now whenever I try to log into my yahoo account it only pulls up the option to send a security verification to the old phone number that I no longer have access to anymore. It won’t give me the option to answer any security questions. I called a third party yahoo customer service and was told they had reset my account and password, and it would be ready in ** hours. After the ** hours was up, I tried the reset password they gave me. Unfortunately it didn’t work, so I had to call the once again. This time they told me I had to pay $*** because my account was hacked. This seemed very suspicious so I told them I would contact the actual Yahoo Customer Service for help, and I was rudely hung up on. Like I stated, I don’t have access to my old phone number and my yahoo account is linked to the old phone number. Please let me know if there is anyway you can help me without me having to pay $***.**Thank you,**Nychelle Winn
I’ve had that email since I was in high school. It’s linked to everything and it’s preventing me from logging in into anything else because I’ve lost access.
Just please unlock my account from the old phone number.
I’ve had my email since high school, so almost ** years I’ve been a loyal customer to Yahoo.
There’s nothing else I can try, this is my last hope.
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Customer service issue
Reported by GetHuman-nychelle
Jun 2nd, 2018 - 3 years ago
Seen by 8 customers so far
Similar issue to 428 others
0 customers following this
Items needed
Email on Account
Name of Account Holder


GetHuman-nychelle started working on this issue
Jun 2nd, 2018 3:38am
GetHuman-nychelle indicated the issue is not fixed yet.
Jun 2nd, 2018 1:21pm
GetHuman-nychelle indicated the issue is not fixed yet.
Jun 2nd, 2018 1:30pm
GetHuman-nychelle indicated the issue is not fixed yet.
Jun 2nd, 2018 1:38pm
GetHuman-nychelle indicated the issue is not fixed yet.
Jun 3rd, 2018 11:45am
GetHuman-nychelle indicated the issue is not fixed yet.
Jun 5th, 2018 5:48pm
GetHuman-nychelle indicated the issue is not fixed yet.
Jun 20th, 2018 11:38am

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