I have been trying to get into my email account twolsh***@yahoo. com going on two weeks...

GetHuman-tamwol's customer service issue with Yahoo from May 2018

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The issue in GetHuman-tamwol's own words
I have been trying to get into my email account twolsh***@yahoo. com going on two weeks now. At first I thought I couldn’t remember my password because I never signed in or out of email on my phone...it was always open and a password was never necessary, however* my phone was damaged by falling out of my coat pocket and I had to replace it with a new one. When I did get the replacement phone the third time and I tried to get into my email, it didn’t update my email app information from my iCloud or the app like it did the *nd time when I replaced it with a brand new phone and I didn’t have to even put in a password then to log in to my email at *****@***.com. It updated the Yahoo app and all my email information right to the phone and didn’t even have to sign in with a password that time. ... so what is the difference?? To answer your questions get human? No my problem with Yahoo has not been corrected! I did find my password and I tried to long in with it and it was the right passcode but, it kept telling me that it wasn’t the correct one and then it would send me to a recovery number that wasn’t or hasn’t been in use by me since **** , when I changed it to another number recovery number... which Yahoo should of updated then! I have an recovery email but, what dang good is it when I cannot get the recovery code when it gets sent to a disconnected old number that you do not have in your possession any more and you changed when you got a new phone. That’s really useless! ... Futhermore , I did finally get signed in and seen the menu briefly but, then the page went black.... so, I figured my email had been hacked. I had remembered hearing last year that Yahoo was hacked so
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Yahoo

Customer service issue
Reported by GetHuman-tamwol
May 10th, 2018 - a yr ago
I have an issue with Yahoo too
Not resolved
Seen by 5 customers so far
Similar issue to 281 others
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-tamwol started working on this issue
May 10th, 2018 3:43pm
GetHuman-tamwol indicated the issue is not fixed yet.
May 10th, 2018 3:43pm