I have had an email account with yahoo since **** and even before that which didn’t get...

GetHuman-tamwol's Update Account Information issue with Yahoo from May 2018

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Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman-tamwol's own words
I have had an email account with yahoo since **** and even before that which didn’t get updated to my new recovery phone number and it should have been back then. I am not able to recover my email account *****@***.com. The number was destroyed when I updated my phone but, inaccessible to take calls at that *(???)???-??** ended with that last two digits. I know what the two numbers are for the recovery phone number but, they don’t help me because I don’t have access to that line anymore! I type in my recovery email address but, nothing happens?My brother changed it for me and changed my password when I purchased a new phone and phone number. I could not get in with my password and it gave me my personal questions to select a new password. I am having the same issue all over again. What is the problem??? I can’t even get my personal questions to come up??? Why? I have important papers that are in that email. It should of been updated years ago. What other way possible can I get it back safely without my personal questions? I need help please. Thank you Tami
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Yahoo

Update Account Information issue
Reported by GetHuman-tamwol
May 7th, 2018 - a yr ago
I have an issue with Yahoo too
Not resolved
Seen by 5 customers so far
Similar issue to 113235 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-tamwol started working on this issue
May 7th, 2018 2:00pm
GetHuman-tamwol indicated the issue is not fixed yet.
May 10th, 2018 3:03pm