Email sent on ** May, to cc-advoc: *Dear Yahoo Customer Care Team, **I need urgent help...

GetHuman744464's customer service issue with Yahoo from June 2018

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The issue in GetHuman744464's own words
Recover password ... Email sent on ** May, to cc-advoc: *Dear Yahoo Customer Care Team, **I need urgent help to recover the account of my father. **Strangely since quite a long time, he cannot log in his yahoo account. He is being prompted to recover through another email (which he should have registered at the time of account creation). **But I believe Yahoo, given latest technology should have endless ways via your servers to reopen an account by lawful reference of the identity of the user. **I can provide you with the passport copy of my dad, IP address from which he used to check his email daily and my own passport copy, last mobile device he may have accessed his account, to validate ownership. Can you please help to recover his account as all his medical reports, and correspondences are linked to the yahoo email. And he has been a loyal user of Yahoo Mail. At the age of ** years, it is not easy for his to switch platform. **In hope that Yahoo will be able to help.**Many Thanks
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Yahoo
Customer service issue
Reported by GetHuman744464
Jun 3rd, 2018 - 4 mons ago
I have an issue with Yahoo too
Fixed
Seen by 5 customers so far
Similar issue to 586 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman744464 started working on this issue
Jun 3rd 5:26am
GetHuman744464 indicated the issue is not fixed yet.
Jun 4th 11:03am
GetHuman744464 indicated the issue is not fixed yet.
Jun 6th 2:01pm
GetHuman744464 indicated the issue is not fixed yet.
Jun 6th 2:03pm
GetHuman744464 indicated the issue is not fixed yet.
Jun 6th 2:04pm