A few years ago I could sign in to my account *****@***.com. Apparently I was told it w...

GetHuman-jburto's customer service issue with Yahoo from June 2018

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The issue in GetHuman-jburto's own words
To reset password on my email account but the phone * on record is an old phone. So online access is not possible. Please help ... A few years ago I could sign in to my account *****@***.com. Apparently I was told it was being used by someone in Mexico. I’m retired disabled army and I had important documents on that email account and would like to recover it if at all possible. I know the missing digits of my old number it asks for but I don’t own that phone anymore and I never setup a secondary recovery email I assume since I’m not prompted to put one. In just says can’t recover my account online. Can you help me?
I’m retired disabled army and important paperwork was sent to that account which I can no longer acccess
Make it so I’m able to log into *****@***.com!
Done everything within my power with no luck
I have an issue with Yahoo too
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Yahoo mail
Customer service issue
Reported by GetHuman-jburto
Jun 2nd, 2018 - 2y ago
I have an issue with Yahoo too
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Seen by 13 customers so far
Similar issue to 127 others
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-jburto started working on this issue
Jun 2nd, 2018 9:10pm
GetHuman-jburto indicated the issue is not fixed yet.
Jun 2nd, 2018 11:15pm
GetHuman-jburto indicated the issue is not fixed yet.
Jun 2nd, 2018 11:16pm
GetHuman-jburto indicated the issue is not fixed yet.
Jun 2nd, 2018 11:16pm
GetHuman-jburto indicated the issue is not fixed yet.
Jun 2nd, 2018 11:20pm
GetHuman-jburto indicated the issue is not fixed yet.
Jun 2nd, 2018 11:27pm
GetHuman-jburto indicated the issue is not fixed yet.
Jun 3rd, 2018 12:58am
GetHuman-jburto indicated the issue is not fixed yet.
Jun 3rd, 2018 10:11pm
GetHuman-jburto indicated the issue is not fixed yet.
Jun 3rd, 2018 10:11pm