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The issue in GetHuman-hdlk's own words
I created an Xbox live account ** years ago with an email account I no longer have access to. I have not used the Xbox live account in years. I am trying to cancel the account. I am not able to sign into the account to cancel the subscription because I have no idea what the password was. I went through the account verification process and the first thing I was supposed to do was click on a password reset link. The password reset link took me to a page that asked me to put in the Microsoft account (the one that had just been verified) and it said that the account doesn't exist. I've been through the, seemingly, endless loop of online support from Xbox and Microsoft with no luck. It always seems to end with the virtual assistant telling me I need to chat with someone but then the chat feature doesn't work. The annual Xbox live fee is set to charge my credit card this week and I don't want to pay for it because I do not use it. The Xbox email account is *****@***.com but, like I said, I don't have that email any longer. It kept telling me to create a new account. I did that, but that didn't help at all..
GetHuman-hdlk did not yet indicate what Xbox should do to make this right.
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