ok heres from start to right now, i was on my xbox logging into battlefield V, i went u...

GetHuman-rmwhisle's customer service issue with Xbox from January 2019

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The issue in GetHuman-rmwhisle's own words
ok heres from start to right now, i was on my xbox logging into battlefield V, i went upstairs to grab some food and when i came back down, the game was still syncing, i cancelled the sync and retried it but it would still just keep syncing, i shut off the xbox and turned it back on to see if that would work and then it all started. I was on and then i pressed the xbox button whete i could pull up the interface but i was controlling the interface behind it as if i had never pulled it up, i tried again and for some reason i had to press the button * times to get the interface up: *. Made the screen go darker like the background normally is when you press the button and it made the sound like it was but the interace never popped up. *. Returning back to the main area. *. The intergace popped up but i couldnt control it but instead the screen behind it and there was no sound popping up. I shut the xbox off again but this time when i turned it back on the whole screen was black and i couldnt pull up the interace at all, though when i hold down the button, the shut xbox or controller off could still pop up and some sounds would still go. I put my rainbow six seige disc in cause i new that it auto starts that. I put it in and the first fram you see of the terorist and policia with the walk in between pops up but after that the screen goes blank again. Ive tried changing HDMI cables, ive tried unpugging the box for a little while, ive tried changing the outlet, nothing seems to work. I was gonna contact Microsoft but i saw this first. Honestly i have no idea what other things to try

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Customer service issue
Reported by GetHuman-rmwhisle
Jan 30th, 2019 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 98340 others
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GetHuman-rmwhisle started working on this issue
Jan 30th, 2019 7:03pm