need to be able to fully log in to my xbox live account

GetHuman1705882's customer service issue with Xbox from December 2018

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Help with my Xbox issue
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The issue in GetHuman1705882's own words
get full access to my xbox live account ... Hi my name is frank and im trying to log into my XBOX LIVE account but i continue to get this message --**We know you have been waiting***The change in security info you requested on ********** will be completed on **********. But don't worry, during the waiting period you can still sign in and use your Microsoft account normally.**i want to make purchases and other stuff but because its only asking me if i want a security code sent to my number, but the number they have on there is my old number..**(Help us protect your account*Since you're trying to access sensitive info, you need to use a security code to verify your identity. How would you like to receive your code?*Text (***) ***-****)**my new number is ***-***-**** and i need to have full access to my account..**can you please assist me?
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Xbox

xbox ***
Customer service issue
Reported by GetHuman1705882
Dec 6th, 2018 - 6 mons ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
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Timeline
GetHuman1705882 started working on this issue
Dec 6th, 2018 10:17pm