I ran a test and it said you're good to go, but no WiFi was displayed, and there was n...

GetHuman-thecall's customer service issue with Xbox from November 2018

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The issue in GetHuman-thecall's own words
I ran a test and it said you're good to go, but no WiFi was displayed, and there was no internet access, as well as no Wireless networks displayed. After trying to reboot the xbox several times it still didn't connect. I chose to reset the xbox while keeping the games and apps. This didn't work, and so I reluctantly factory reset. When I'm attempting to set up the network it says that the Xbox is already connected, taking me to the location screen, and then onto the update screen. Due to no actual internet connection there is an error, which allows you to check the network connection, where there are still no Wireless networks. This therefore means that I'm stuck in this cycle where I cannot update my Xbox as it's connected to a network that doesn't exist, and therefore cannot download the update. This means that my Xbox is unusable.
GetHuman-thecall did not yet indicate what Xbox should do to make this right.
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Customer service issue
Reported by GetHuman-thecall
Nov 28th, 2018 - 9 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
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GetHuman-thecall started working on this issue
Nov 28th, 2018 1:56am