I ran a test and it said you're good to go, but no WiFi was displayed, and there was n...

GetHuman-thecall's customer service issue with Xbox from November 2018

2 views
 | 
65776 similar
 | 
0 following
Help with my Xbox issue
Did we steer you to the right help?
Waiting to see if GetHuman-thecall got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman-thecall's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-thecall may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman-thecall's own words
I ran a test and it said you're good to go, but no WiFi was displayed, and there was no internet access, as well as no Wireless networks displayed. After trying to reboot the xbox several times it still didn't connect. I chose to reset the xbox while keeping the games and apps. This didn't work, and so I reluctantly factory reset. When I'm attempting to set up the network it says that the Xbox is already connected, taking me to the location screen, and then onto the update screen. Due to no actual internet connection there is an error, which allows you to check the network connection, where there are still no Wireless networks. This therefore means that I'm stuck in this cycle where I cannot update my Xbox as it's connected to a network that doesn't exist, and therefore cannot download the update. This means that my Xbox is unusable.
GetHuman-thecall did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman-thecall fixed the problem
We are waiting for GetHuman-thecall to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-thecall fixes it.
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman-thecall
Nov 28th, 2018 - 9 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 65776 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-thecall started working on this issue
Nov 28th, 2018 1:56am