So i pre ordered Red Dead Redemption * on my xbox * S a while back. Every was great pla...

GetHuman1623403's customer service issue with Xbox from November 2018

64558 similar
0 following
Help with my Xbox issue
Next: our robot will wait on hold for GetHuman1623403 to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
GetHuman1623403's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (10 mons ago)GetHuman Phone call #2 (10 mons ago)
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman1623403's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1623403 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman1623403's own words
So i pre ordered Red Dead Redemption * on my xbox * S a while back. Every was great played the game, beat the story, and had a great time doing it. Until just recently i bought your Xbox *X and every was great as well. Unfortunately i had to re-install all my games. Which is fine nothing to worry about, kinda figured id have to do it. As i continued to install all my games i got to Red Dead Redemption * and its telling me that i never purchased the game. I have it in my group of games frequently played. So its showing me that Red Dead Redemption * is there. But when i click on it. It takes me to the Xbox store but not to re-install it but to make me buy the whole game again. Which is a little frustrating cause i still wanna play it and see what it looks like on this amazing new console i just got. Please help me out here. I dyin to play it again. Thanks so much Xbox and Micrsoft love what you are doing!
GetHuman1623403 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1623403 fixed the problem
We are waiting for GetHuman1623403 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1623403 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1623403
Nov 25th, 2018 - 10 mons ago
I have an issue with Xbox too
Not resolved
Seen by 9 customers so far
Similar issue to 64558 others
0 customers following this
Follow this issue to see how it gets fixed