So i pre ordered Red Dead Redemption * on my xbox * S a while back. Every was great pla...

GetHuman1623403's customer service issue with Xbox from November 2018

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Help with my Xbox issue
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The issue in GetHuman1623403's own words
So i pre ordered Red Dead Redemption * on my xbox * S a while back. Every was great played the game, beat the story, and had a great time doing it. Until just recently i bought your Xbox *X and every was great as well. Unfortunately i had to re-install all my games. Which is fine nothing to worry about, kinda figured id have to do it. As i continued to install all my games i got to Red Dead Redemption * and its telling me that i never purchased the game. I have it in my group of games frequently played. So its showing me that Red Dead Redemption * is there. But when i click on it. It takes me to the Xbox store but not to re-install it but to make me buy the whole game again. Which is a little frustrating cause i still wanna play it and see what it looks like on this amazing new console i just got. Please help me out here. I dyin to play it again. Thanks so much Xbox and Micrsoft love what you are doing!
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1623403
Nov 25th, 2018 - 10 mons ago
I have an issue with Xbox too
Not resolved
Seen by 9 customers so far
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