I purchased three Xbox *** digital games and I was overcharged for all three. Two of th...
GetHuman1603481's customer service issue with Xbox from November 2018
Help with my Xbox issue
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The issue in GetHuman1603481's own words
I purchased three Xbox *** digital games and I was overcharged for all three. Two of them were supposed to be fifty percent off and the third was seventy five percent off yet I was charged full price. I have asked on multiple phone calls to speak with someone who could authorize a refund but Xbox says that the only way to get a refund is by submitting a refund request. I've done that five times now and every time I get what seems to be an automated response saying the games I'm trying to refund are not eligible for a refund. I've only been trying to get partial refunds just to obtain the amount back that I shouldn't have been charged in the first place. Most places would likely just refund the total price and let me keep the games for the trouble and false advertising, but I'm not even asking for that. Crysis * and Crysis * are the fifty percent off with gold (which I had at the time and I can prove it) and crackdown * is the seventy five percent off title (which isn't even playable on my Xbox one x console so I can't even download it). I just want the money I was overcharged back, either through refund to my credit card or a credit on the account. Thanks
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