Essentially, this is a credit card fraud issue.*I used to have an account, numerous act...

GetHuman-peustero's customer service issue with Xbox from November 2018

63411 similar
0 following
Help with my Xbox issue
Next: our robot will wait on hold for GetHuman-peustero to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman-peustero's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
If you are looking to report a user, problem with your live account, your console or any other issue you can use the link here -
The issue in GetHuman-peustero's own words
Essentially, this is a credit card fraud issue.*I used to have an account, numerous actually, at the time the Xbox ***'s peak when I was a teenager. Now today, gaming's in the past but while I do indulge in video games at times, I limit myself to a PC (that isn't all that great). All in all, these aren't the important details, just a slight background of me concerning my problem.**As of the **th of November, I noticed an unusual transaction when revising my visa card's statement, or statements to be precise: in the last * months, I have been paying for access to Xbox Live Gold subscription thru a MSBill (which if I recall correctly, is a digital transaction via an Xbox console). *Now here's the thing: I haven't touched, owned or played an Xbox console in well over * years now. My point being that someone fraudulently got my credit card information or stole one of my own accounts. For the aspect of my old accounts, I am no help* I do not recall any of my gamertags and so they are forever lost. My credit card, however, as well as my card's monthly statements is a far more physical thing to scrutinize and I am lead to believe that some dishonest person is using my card for their gaming benefits.**Essentially, I just wanted to report that, whomever this user may be, is using a Scotiabank*VISA card under my name to pay themselves every month a Xbox Live Gold membership.*Here is the card's number: **** **** **** *****I am lead to believe from these numbers you can track this dishonest person and preferably, shut him down for good.*(Do not worry, these numbers are tied to a card that is, from this moment writing this, disabled and discontinued due to the recent events with it)**I'd like one more thing to ask from you: I am a generally curious person, sometimes even inquisitive, and I was curious that maybe to share where these fraudulent transactions with my card where taking place?*If not possible due to whatever concerns, its ok and I understand.**I just want this person to stop using my card to pay themselves Xbox Live Gold. At least, he could invite me over if he is to do that...**Anyways, thank you for understanding and ultimately, helping me with this issue.**- DR
GetHuman-peustero did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman-peustero fixed the problem
We are waiting for GetHuman-peustero to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-peustero fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-peustero
Nov 23rd, 2018 - 10 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
Similar issue to 63411 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
GetHuman-peustero started working on this issue
Nov 23rd, 2018 9:09pm