Essentially, this is a credit card fraud issue.*I used to have an account, numerous act...

GetHuman-peustero's customer service issue with Xbox from November 2018

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Help with my Xbox issue
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The issue in GetHuman-peustero's own words
Essentially, this is a credit card fraud issue.*I used to have an account, numerous actually, at the time the Xbox ***'s peak when I was a teenager. Now today, gaming's in the past but while I do indulge in video games at times, I limit myself to a PC (that isn't all that great). All in all, these aren't the important details, just a slight background of me concerning my problem.**As of the **th of November, I noticed an unusual transaction when revising my visa card's statement, or statements to be precise: in the last * months, I have been paying for access to Xbox Live Gold subscription thru a MSBill (which if I recall correctly, is a digital transaction via an Xbox console). *Now here's the thing: I haven't touched, owned or played an Xbox console in well over * years now. My point being that someone fraudulently got my credit card information or stole one of my own accounts. For the aspect of my old accounts, I am no help* I do not recall any of my gamertags and so they are forever lost. My credit card, however, as well as my card's monthly statements is a far more physical thing to scrutinize and I am lead to believe that some dishonest person is using my card for their gaming benefits.**Essentially, I just wanted to report that, whomever this user may be, is using a Scotiabank*VISA card under my name to pay themselves every month a Xbox Live Gold membership.*Here is the card's number: **** **** **** *****I am lead to believe from these numbers you can track this dishonest person and preferably, shut him down for good.*(Do not worry, these numbers are tied to a card that is, from this moment writing this, disabled and discontinued due to the recent events with it)**I'd like one more thing to ask from you: I am a generally curious person, sometimes even inquisitive, and I was curious that maybe to share where these fraudulent transactions with my card where taking place?*If not possible due to whatever concerns, its ok and I understand.**I just want this person to stop using my card to pay themselves Xbox Live Gold. At least, he could invite me over if he is to do that...**Anyways, thank you for understanding and ultimately, helping me with this issue.**- DR
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Xbox

Customer service issue
Reported by GetHuman-peustero
Nov 23rd, 2018 - 10 mons ago
I have an issue with Xbox too
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Seen by 5 customers so far
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GetHuman-peustero started working on this issue
Nov 23rd, 2018 9:09pm