I got a American Express gift card from my uncle for my bday which is soon. I am curren...

GetHuman-mmarinoj's customer service issue with Xbox from November 2018

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The issue in GetHuman-mmarinoj's own words
I got a American Express gift card from my uncle for my bday which is soon. I am currently ** turning **. My little ** year old brother who is a nba fanatic, and he loves basketball. Decided it was ok to use MY gift card without any permission from me to buy a game with it. He bought Nba*k**. I was going to buy a different game. I had set it up, put the cash on our xbox, than I left to go out with friends. He than went on and bought the game and when I came home I saw it downloading and thought we got it for free or something. I checked the Visa card to make sure because he was giggling and ran outside . I saw the balance was extremely less than $***.** and checked my order history. I’d like a refund to my account, TheNukethreat**, my full $*** on my American Express card, so u can buy the things I wanted to but. Please let me know if this is possible. Thank you!

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Xbox

Customer service issue
Reported by GetHuman-mmarinoj
Nov 11th, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 57462 others
0 customers following this

Timeline

GetHuman-mmarinoj started working on this issue
Nov 11th, 2018 7:05am

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