I have someone using my username and passwrod to log into my account from their xbox...

GetHuman1530452's customer service issue with Xbox from November 2018

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The issue in GetHuman1530452's own words
I have someone using my username and passwrod to log into my account from their xbox. I tried to change my password but miscrosoft won't let me into my account because I apparently didn't answer enough questions correctly. I am trying to call the customer service number but my phone is not receiving the text message codes sent to my phone. I then tried to go into my account to disconnect the gaming ID and create a new one, but my account will not let me in due to suspicious activity, and requires me to enter a code sent to my phone, but my phone is not receiving codes at this time. I am deeeply concerned that purchases will be made on my account that i did not authorize and I can't get into my account to do anything about it.

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Xbox

Customer service issue
Reported by GetHuman1530452
Nov 9th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 56648 others
0 customers following this

Timeline

GetHuman1530452 started working on this issue
Nov 9th, 2018 4:44pm

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