I tried to take my card off of my account. It wouldn’t let me. I set up a pass key it d...
GetHuman1527338's customer service issue with Xbox from November 2018
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Help with my Xbox issue
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The issue in GetHuman1527338's own words
I tried to remove payment. ... I tried to take my card off of my account. It wouldn’t let me. I set up a pass key it doesn’t ask for it. You claim that children can’t access the account yet my * year old charged almost *** dollars on fortnight for coins which were never used. Then another *** after I called and asked you to fix it the first time. I was assured the issue was fixed. The *** was for games I already had???? Really??? I called for help and you said too bad and to call my bank then you told them I wasn’t due a refund? My friends have switched to PS* and I must say if you don’t give me credit of some kind toward a game I want or a refund I’m selling all * of my Xbox ones and canceling everything. I have a big family and they will play whatever platform I do so thanks for nothing!!!
It will not allow to take card off so I had to pay to cancel card and purchase new card.
GetHuman1527338 did not yet indicate what Xbox should do to make this right.
Called on two separate occasions.
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