I tried to take my card off of my account. It wouldn’t let me. I set up a pass key it d...

GetHuman1527338's customer service issue with Xbox from November 2018

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Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1527338's own words
I tried to remove payment. ... I tried to take my card off of my account. It wouldn’t let me. I set up a pass key it doesn’t ask for it. You claim that children can’t access the account yet my * year old charged almost *** dollars on fortnight for coins which were never used. Then another *** after I called and asked you to fix it the first time. I was assured the issue was fixed. The *** was for games I already had???? Really??? I called for help and you said too bad and to call my bank then you told them I wasn’t due a refund? My friends have switched to PS* and I must say if you don’t give me credit of some kind toward a game I want or a refund I’m selling all * of my Xbox ones and canceling everything. I have a big family and they will play whatever platform I do so thanks for nothing!!!
It will not allow to take card off so I had to pay to cancel card and purchase new card.

GetHuman1527338 did not yet indicate what Xbox should do to make this right.

Called on two separate occasions.
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Xbox One
Customer service issue
Reported by GetHuman1527338
Nov 9th, 2018 - 4 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 56483 others
0 customers following this


GetHuman1527338 started working on this issue
Nov 9th, 2018 1:15am

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