Last month I wanted to ended my subscription and every time I hit the button to do it o...

GetHuman1143169's customer service issue with Xbox from September 2018

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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1143169's own words
Last month I wanted to ended my subscription and every time I hit the button to do it on my Xbox screen and said there was a problem couldn't do it at this time so I tried to call murilpe times but never got a live person. So I went into my acct and deleted all my payment options. Took off my credit cards so Xbox couldn't charge me. That month at first they told me on the Xbox I needed a way to pay so I thought I was ok until a week later they charged the card I took off the acct which was the ** of Aug. So Rhi's month I was differently going to make sure to cancel somehow before that date so they don't do it again but today I find my bank text me that Xbox took out money today which is only the **th? I haven't been on the Xbox live since I tried t Yo cancel back in August and I want to finally cancel my subscription and I want a refund for last month and this month. How do they have the right? Bethany Vierstra

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Customer service issue
Reported by GetHuman1143169
Sep 14th, 2018 - 4 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 29073 others
0 customers following this


GetHuman1143169 started working on this issue
Sep 14th, 2018 4:38pm