Xbox Customer Service Issues

Two months ago, Xbox Support informed me that they were addressing the system update issue causing an error code that prevents me from signing into Xbox Live. Despite their efforts, the problematic update still occurs each time I turn on my Xbox [redacted], leading to the same error code. As a result, I am unable to access the paid Xbox Live service, impacting the functionality of my games that require it.

I recently purchased an Oppressor MK II and my Terrorbyte. I noticed the $3,[redacted],[redacted] and $1,[redacted],[redacted] deductions. I was able to enjoy them for a day but then a friend mentioned his nightclub and Terrorbyte were missing, so he contacted PlayStation. Today, I logged in and found that my nightclub, Terrorbyte, and purchases were gone without a refund. I still have access to my facility. It would be greatly appreciated if the $10 million I spent or the vehicles and nightclub could be returned. Thank you.

I am unable to access my account which has around $[redacted] worth of items. I, Jason Etayo, have worked very hard to earn this money to pay for the games that were taken from me unfairly. It seems like you are making profit by stealing from people. Please grant me access to my account associated with my name, Jason Etayo, my old phone number, and my email at [redacted] I have been a loyal Xbox customer since the first release and I expect to receive the games and content I have paid for promptly.

A year ago, I shared my account with two people: "whiterosefan420" and "CosmicWolfSage". My account is AlphaXxpertx, and it was only for game sharing. Unfortunately, they ended up taking advantage of the situation. Everything seemed stable until CosmicWolfSage started signing me out without reason. Later, I noticed my profile picture changed to inappropriate content. In Fortnite Save The World, all my belongings were gone as CosmicWolfSage confessed to deleting them. He even sent offensive messages to my friends from my account. Despite changing my password and their admission, the damage is irreversible. I suspect Whiterosefan420 is involved in this scheme. My main request is to have my account, AlphaXxpertx, unbanned swiftly to prevent further misuse. Thank you for your assistance.

I purchased an Xbox Live membership on September 17, [redacted]. I enjoy playing online games like Fortnite, NHL 18, and Call of Duty. Recently, I tried to log into my Xbox Live account only to find out that I needed to repurchase Xbox Live. This seems strange since I just renewed it 2 days ago. Upon checking my emails, I discovered a message stating that my Xbox Live account was canceled and $79.09 was refunded to my bank account. I did not authorize any cancellation, as I just renewed my account. Also, the refund mentioned in the email has not been received in my bank account yet. I am disappointed as I've been a loyal Xbox user for over a decade and never faced such an issue before. I am seeking assistance to resolve this matter as soon as possible so I can continue enjoying Xbox Live. Thank you for your help. - Justin

I've been a long-time Xbox user with the gamertag "leathal smoke." Recently, I purchased an Xbox One but am unable to access my Xbox Live account because I no longer use the associated email address. I'm looking to update the email address linked to my account to regain access. Despite trying several previous passwords like "abby23gale," "12Wish4!," "Juju21188," and "adrian1914," I have been unsuccessful in logging in. Any assistance regarding this matter can be directed to [redacted] Thank you for your help.

I have noticed that I am still being charged $10 monthly even after canceling a month ago. I have updated my payment method to my debit card to avoid charges on my credit card. I would like the option to purchase a yearly subscription and have the new $10 charge removed from my debit card. It feels unfair to be double-charged on both cards. I understand that by canceling, I lose the value of the recent charges. It seems more cost-effective to have paid for a year upfront instead of spending $20 for one month. Please address this issue promptly to avoid escalation.

I have been a loyal Xbox Live Gold subscriber since [redacted], but in August [redacted], I bought a yearly subscription card and activated it. My subscription should have lasted until August [redacted]. However, recently a payment was deducted from my account even though I should have had a free year. I contacted customer service and spoke with a representative about this issue, but encountered difficulties. I provided my email address, which was confirmed as incorrect, even though I believe I had provided the correct one during setup. Subsequently, my account was switched back to monthly payments instead of the free year I had paid for. I am frustrated because I spent $59.99 plus tax on the subscription card and feel that I am being charged unfairly. I live alone and am the only one with access to my account, so I am unsure how these changes were made without my knowledge. Additionally, I faced challenges reaching a live person via phone support as the answering machine was unhelpful.

I am currently being billed monthly for Microsoft Xbox Live Gold at a rate of $9.99, even though I do not own or have ever owned an Xbox. I have reached out multiple times for assistance, but I have not received any responses. I have contacted my credit card company, but they require me to determine the reason for the charges before they can assist further. I even obtained a new credit card with a different number, but the charges persist. I urgently need this matter resolved as soon as possible to avoid paying for a service I am not using. I have attempted to contact support via phone and live chat, but have been unsuccessful. I would appreciate a prompt reply either by phone or email at [redacted]

During a recent gaming session on NBA 2K19 with my friends, we were harassed by individuals who made racist and derogatory remarks, using unacceptable language. Despite being asked to stop, they persisted and even threatened to create new accounts to evade any consequences. This behavior is completely unacceptable, especially considering there are children who also use my Xbox. I have recordings of the incident, along with text messages sent via Microsoft, as evidence of their inappropriate conduct. Reporting and addressing such behavior is important to maintain a safe and respectful gaming environment.

My Xbox One X is not starting up properly. Initially, we believed it needed an update. We followed the troubleshooting steps, updating, resetting, and even downloading the update onto a USB to start from there. Although we successfully updated and turned it on, it freezes at random points and becomes unresponsive. Trying to restart yields no results. After one successful start-up, subsequent attempts result in no display on the screen and eventual crashes. Notably, it is connected to a 4K TV, and other consoles operate smoothly on the same HDMI port of the TV. This issue occurs specifically at my friend's house on his Wi-Fi (cable connected) when attempting to restore/download the update from an alternate source.

I am getting an error message saying "the game couldn't start. Try downloading the game again." I have tried rebooting, updating my Xbox [redacted], deleting my game profile, and following various suggestions on the prompt and website. Despite having games on my system from the Xbox on-demand tab, I can't play anything as it keeps asking me to sign in to Xbox Live, even though I am already signed in. Just two days ago, I was playing Oblivion with no issues. I am frustrated and considering switching to a PlayStation since they have a customer service phone line for assistance. Despite being instructed to respond to an email for help, I never receive any emails from Xbox to confirm. I have checked my trash, spam, and inbox, but still haven't received any emails from Xbox.

Hello, Thank you for reaching out to Xbox Support. I have processed a refund for the order placed on September 19, [redacted]. You can expect to see $[redacted].17 USD credited to your account within 5 business days, as per your financial institution's processing timeline. You can easily monitor the status of your refund. I am glad I could assist you during our previous interaction, and I look forward to receiving your feedback via email. For future reference, you can manage your payment options online or directly on your Xbox console. To supervise your child's purchases or add them to your Microsoft family, please use the provided links. If needed, your service request number is [redacted]. I see that your request to remove your credit card was not processed after your previous call. Additionally, it seems your nephew unknowingly made in-game purchases. I will assist you in refunding these unauthorized charges and promptly removing your credit card from the account.

I contacted customer support last week on September 17th regarding my new Xbox One Elite Controller. The lb (left bumper) was stuck, and I didn't want to attempt to fix it myself because it's still under warranty. During my first call, the call got disconnected. On my second call, the representative mentioned sending a replacement controller. I requested a confirmation number, but was told it would be sent by email within 24 hours, which I never received. The agent also said there was no need to return the faulty controller. Today, on September 26th, I received a package from Microsoft containing only the remote controller case with nothing inside. There was no remote or paperwork, just an empty case. I am eager to receive a replacement controller, not just the case.

I have been a lifelong gamer, starting with Intellivision, Atari, Nintendo, PS2, and now Xbox. Unfortunately, I have had a series of issues with Xbox consoles over the years. The disk drive failed on my first Xbox, I experienced the red ring of death with the [redacted], and multiple Xbox One consoles have had disk drive problems. It's frustrating to see my older consoles like GameCube, PS2, and PS3 still working while the Xbox systems keep failing. Despite the issues, I do appreciate the comfort of the controller and the dashboard interface. However, I may have to switch to PlayStation for the next generation because of the reliability concerns. Hopefully, Xbox can address these issues in the future so I can enjoy their products once again. Thank you, Shawn F.

Last month, I bought a one-month Xbox Live membership for my Xbox [redacted] account, aiming to use it only once for that period. I removed my payment details as I didn't intend to renew. Surprisingly, today I got charged for another month, despite thinking I had canceled. Unfortunately, I couldn't cancel online because the account's email is an old one my brother used, and he has no access to it now. We attempted to regain access through security questions, but I suspect my brother might have answered them incorrectly. My main request is to receive a refund of $10.88 (charged this morning) to my PayPal account. I wish to completely cancel Xbox [redacted] Live from my account as I no longer use my Xbox [redacted].

Approximately 14 hours ago, I accidentally spilled juice on my Xbox One. A considerable amount entered the console, causing it to only turn on to eject the disk. After trying to dry it with a fan overnight, I successfully powered it on this morning without checking the display. Concerned about potential hazards from residual moisture, I turned it off after five seconds and placed it back under the fan. Just a moment ago, I powered it on again and saw the display. While the console has turned on twice, I wanted to confirm if it's safe to use it given the previous liquid exposure. Can I safely play on it now?

Hackers have been infiltrating the lobby regularly, staying invisible while playing MW3 on Xbox. It's a constant irritation as every game is disrupted by this hacker named "Upset Liberal." My gamer tag is "keepyoassstill." I once got reported for retaliation against a disrespectful gamer who used offensive language. Now, it's crucial for Xbox to take immediate action and ban hackers like "Upset Liberal," "We Must Pray," and "Davvzen." The last gamer may have altered their name to evade detection. I've recorded evidence in my theater to support this. As a loyal paying customer, I urge Xbox to address this issue promptly to prevent me from considering switching to PlayStation to avoid these disruptions.

As a grandparent embarking on early Christmas shopping for my 11-year-old grandson who is new to Xbox, I find myself in need of guidance on various aspects. When browsing online for accessories on eBay, I am unsure which Xbox One model I have as there are many variants. Our Xbox is white with a charger, and its original box is green with some white and Minecraft branding. I purchased it in new condition from a pawn shop for $[redacted]. I have already ordered gaming headphones and now seek help with buying a rechargeable battery pack for the controller - unsure if I also need a charging dock. Additionally, I require a USB cord, an extra controller, printed instructions, speakers, and information on parental control settings. My Microsoft account needs attention as well, with issues stemming from the setup and linkage of multiple accounts. I tried to navigate this process involving my grandson's email account, but faced difficulties. I hope this platform proves useful for resolving my current and future queries. Thank you for your assistance.

My name is Ronald Gregis. Around June 28, [redacted], I purchased a gift card from Dollar General. The card was meant to provide my grandson, who was visiting me in North Carolina for the summer, with 60 days of Xbox Live. When I tried to use the card, I encountered issues and contacted customer service. After providing my credit card information to activate Xbox Live for the same duration, my card was unexpectedly used for additional charges totaling $[redacted]. This was unauthorized, and I believe it occurred while my 10-year-old grandson was playing the game. I am now in dispute with the credit card company, City Double Cashback, over these charges. I am seeking a refund for the unauthorized charges made to my card. My grandson's name is Ashton Gregis, and his address is [redacted] Gemstone Ave., Lorida, FL. Unfortunately, I do not have his username. For further assistance, please reach out to me via email at [redacted]