Xbox Customer Service Issues

My younger sibling was using my Xbox to play "Modern Warfare 2" for Xbox [redacted]. I am not usually on game chat or send many messages unless it's to my friends. I received a message from him saying I have been banned from talking to my friends or joining games for two weeks. I am not at home currently, and I remember getting banned over two years ago for being rude, but I do not usually go to game chat intentionally to avoid being banned. I cannot check what he wrote as I am not home, but I would appreciate a call as soon as possible to resolve this issue. He does not have his account due to past incidents, but I hope to resolve this. Please contact me via email for my phone number.

I attempted to arrange a call but my brother, using my Xbox account without permission, seemed to have engaged in inappropriate behavior leading to my account ban. I rarely use game chat or send messages, mainly interacting with friends. As a result of his actions while playing "Modern Warfare 2," I received an email notifying me of the ban. I'm eager to resolve this misunderstanding since I was last banned over 2 years ago. I ensure all necessary information to verify the account's ownership. Please understand I do not engage in such behavior and wish to discuss this matter promptly. While currently away, I can be reached via phone call or text. I'm uncertain if my request for a call back has been recorded.

I received a ban from communication. I attempted to submit an appeal, but found the questionnaire to be too complex. Furthermore, the ban message was sent 2 hours after I had already been logged in, leading me to believe my microphone was faulty. This resulted in me attempting to troubleshoot the issue, causing damage to a wire just before receiving the ban notification. I am frustrated and insist on having the opportunity to appeal the ban. The delayed message notification caused me to mistakenly believe my headset was malfunctioning, leading to the damage. The appeal process appears biased and unreasonable for individuals who have been falsely accused of breaching conduct rules.

While playing MW2 ground war, I encountered a hacker named "x ResiModz x" who downranked me in an unlock all lobby. He mentioned having a backup account called ResiMemories and threatened to unban himself if reported. Additionally, he runs a YouTube channel called ResiModz where he streams these activities. Following the incident, I received messages from confused players whose accounts were frozen, despite not being involved. When I tried to address "x ResiModz x," he and his friends hit me offline during a party chat. I am eager to see both of his accounts permanently banned to maintain the integrity of MW2's backwards compatibility.

My Xbox [redacted] S can connect to my network and the internet but fails to connect to Xbox Live, both wirelessly and through Ethernet. I tried switching to another Xbox [redacted] S, but the same issue occurred. After deleting and reloading my profile Stryper [redacted], I managed to play online for about an hour before getting disconnected from Xbox Live, just like when the issue first started. Interestingly, we have 2 Xbox Ones and other devices working fine on the same network. Only the 2 Xbox [redacted] S consoles cannot connect to Xbox Live. I contacted Comcast for assistance, but even after modem and Xbox resets, the problem persisted. I also reached out to Xbox Live support to check my profile, and they confirmed everything was in good standing. Any help in resolving this would be appreciated.

Last night while playing Xbox Live, I encountered another player who verbally attacked me after losing the game. Despite their insults, I responded maturely, took a screenshot, and exited the chat. However, I woke up this morning to find my account suspended because the other player reported my gamer pic, which I don't find offensive personally or to anyone I've interacted with. I feel unfairly targeted as the victim in this situation. All I wanted was to enjoy playing "For Honor," but now I'm facing consequences for standing up to a gamer bully. I've been a loyal Xbox user since childhood and I hope to resolve this issue without it tarnishing my view of Xbox. I have never had any problems with Xbox before and I value my positive experiences with the platform.

Last night, while playing Xbox Live, I encountered a player who verbally attacked me after losing a game. Despite being insulted, I remained composed, said "GG," took a screenshot, and exited the chat. However, I woke up this morning to find my account suspended because the other player reported my gamer picture. As a Black individual, I do not find the picture offensive, neither do others I have spoken to. This situation feels like I am being wrongly targeted as the victim. All I wanted was to enjoy playing games, specifically For Honor, and now I am facing a suspension for standing up to a bully. I have been a loyal Xbox user since childhood and I truly hope this incident does not tarnish my perception of Xbox. I believe that individuals making reports should provide more evidence and review chat history before taking action. Unfortunately, I know many gamers who face similar issues where they are unjustly banned due to misuse of the report system. I have evidence from the chat and interactions that show the other player's true intentions. It's frustrating that I am now unable to customize my gamer picture due to this incident.

I was on Xbox Live last night when I encountered a player who insulted me after losing the game. Despite maintaining my composure and responding politely, the other player reported my gamer picture, resulting in my account being suspended. I find this unfair and believe I am being unjustly punished as I have been a loyal Xbox user since childhood. I have never had any issues before and I simply want to continue enjoying the platform. I am seeking assistance to resolve this matter and regain the ability to customize my profile picture. While I understand the need for guidelines, I feel I was not given a proper warning, especially considering I have seen far more inappropriate content on Xbox Live.

On 9/2/[redacted], I noticed unauthorized charges on my debit card for digital items. I contacted Xbox customer service and spoke with Debbie. She advised me to change my password and set up a passkey on my Xbox. Debbie promised to refund me $84.90 within 3 business days. The next day, 9/3/[redacted], I called again and spoke to Juan. He mentioned that he could see the returns, but it might take a day or two to reflect in my bank account. However, checking today, 9/14/[redacted], I saw the refunds from Microsoft, but then immediately noticed the withdrawals again. I contacted my bank, and they explained that Microsoft had recharged the amount almost immediately. It seems like I was charged twice and only refunded once. When I reached out to Xbox, they claimed it was the bank's error. At this point, my bank is investigating and working on reversing the charges, but what was supposed to be resolved in 3-5 business days will now take over 20 days for a credit to appear.

I haven't used my Xbox in about a year, but have been charged $10.54 a month on my credit card. I would like to talk to a customer service representative to address this matter. I want to know how long my account has been inactive and request a partial refund of the $[redacted].54 in charges since [redacted]. I can't recall the email associated with my account but hope we can locate it. The significant charges for a system not in use for so long seem excessive. I hope to resolve this issue and continue as an Xbox customer once my financial situation stabilizes. My username on the account is either Winchester83 or Winchesters83.

Last month, I attempted to cancel my Xbox subscription using the button on the screen but encountered an error each time. Despite numerous attempts to contact them, I was unable to reach a live person. As a precaution, I removed all payment methods from my account, including credit cards. However, Xbox prompted me to provide payment information again, and then proceeded to charge the card I had removed on August 25th. Determined to avoid this situation, I planned to cancel well before the next charge date. Surprisingly, my bank notified me today, on the 14th, that Xbox has withdrawn funds once more, even though I haven't used Xbox Live since attempting to cancel. I am resolute in canceling my subscription and requesting refunds for the previous and current months. How is this situation justified? - B. V.

I recently purchased NBA 2K19 and tried to buy 35,[redacted] VC, but encountered issues connecting to the servers. After attempting the purchase twice, I realized I was charged for both transactions without receiving any VC. I checked my card transactions and confirmed the double charge. I'm not seeking free items, I simply want a refund for the two 35,[redacted] VC purchases I made. If I wanted $25 worth of VC, I would have bought the $19.99 VC bundle to get 75,[redacted] VC instead of the 70,[redacted] VC that were mistakenly bought. I paid a total of $21.36 but did not receive any VC. I kindly request a prompt refund. Thank you for your assistance.

I'm having trouble accessing my original account as I was prompted to re-enter my password after a long period of inactivity. When I tried to reset my password, I ended up on the Recover Account page. After providing all the necessary information for my Lucifer IMI account, I managed to verify and reset my password successfully. However, upon logging back in, I discovered that all my skins and personalizations were missing, and my gamer tag had been automatically generated. I also encountered an error message. The email associated with my Lucifer account was [redacted], which I had to reset the password for, resulting in the loss of all my account data. I kindly request assistance in resolving this issue and restoring all my previous account content.

I placed an order for COD BO4 on September 3rd. I received the beta game redemption code via email and entered it on the Microsoft Store. Unfortunately, I have not been able to download the game or receive the token to play the beta version. While the store shows that I own the game and have been granted access, I'm still unable to download it. I had a frustrating experience with two support representatives this morning who claimed my account was hacked and insisted I pay $[redacted] for a security service before accessing my game. I am extremely upset by this situation. They mentioned a potential hack from California and a game I did not purchase called Jurassic. They also claimed my PC and phone accounts were compromised, which is alarming. I need clarification and resolution from Microsoft without being asked to pay for a problem on their end. I demand answers regarding my delayed access to the beta release of BO4.

I made a purchase on June 1st for the game Call of Duty Black Ops and requested a refund, but I haven't received it yet. I've contacted customer service twice regarding this issue, and I was told the refund would be in my bank account within 48 hours. It has been well over 48 hours, and I'm still waiting. If I don't receive the refund soon, I will have to contact my bank. I've been waiting for about two weeks now, and I would appreciate it if this could be resolved promptly.

My 12-year-old son's XBOX Live account has been suspended due to an incident in one of the games he plays. He stood up against another boy who was being mean to someone else, and now he is facing consequences for defending the other player. It seems the other boy threatened to report my son, which resulted in the suspension. My son is upset as he feels he did nothing wrong. We have invested a lot of money in XBOX, and this situation is disappointing. I am looking for guidance on how to resolve this issue and address the false complaint made against my son. I am trying to reach out to the other boy's parents, but I also need assistance from XBOX directly to rectify this. I believe action should be taken against the other boy for making a fraudulent claim. Thank you, Kara Rickvalsky.

I have been paying for my schizophrenic son's Xbox One subscription under the account name Unsungparrot831. A few months ago, I discovered that he was charging games to the account, which is connected to my credit card. I took action by cancelling my card, hoping to address the issue. However, I recently learned that your company is still processing charges from the canceled card to my new one. I would appreciate it if you could remove my cards from this account to prevent any further charges. I can be contacted at either [redacted] or via email at [redacted] I have also informed my credit card company about these charges and they have initiated a dispute with Microsoft. Thank you for your attention to this matter.

I encountered an issue on Xbox while attempting to access the new raid in Destiny 2 from the Forsaken DLC. Despite playing the DLC since its release, Destiny 2 indicated that I did not have it. Restarting the Xbox and reinstalling the DLC did not resolve the problem. Now, the game requires me to repurchase Forsaken from the Xbox store, even though I still have the pre-order reward connected to it. I have evidence of my characters with gear from the DLC and proof of purchase and play history. I am the sole user of my account, so I'm puzzled by this situation. I kindly request a resolution where my purchased DLC is reinstated or provided with a voucher for repurchasing it.

Whenever I try to play GTA V Online on my XBOX ONE S, I keep encountering a bothersome error (code 0x[redacted]3) stating there's insufficient storage to save more data for the game or app. Despite verifying my drive space on both the internal 500GB and external 1TB, it seems I have plenty left. I attempted solutions like power cycling, resetting the alternate MAC address, and more, but unfortunately, the issue persists. The game load but the continuous error messages disrupt my gameplay with a glaring white screen, reappearing shortly after closing. I haven't tested it with other games yet, and I'm currently petsitting at a client's location, where the internet connection has been reliable until now (already reset the router).

I had two live Gold subscriptions. I canceled my son's subscription immediately. I am disappointed with the service for expecting payment till the end of the year upon cancellation. Also, removing telephone access is discriminatory against people with unique abilities like myself. I did not cancel [redacted] Bronco 2 should not have been disconnected. I request the service to be reconnected promptly and compensation for the inconvenience caused. I expect better training for your staff to serve customers effectively. Clevrjimmy, please cancel immediately. Bronco 2 should never have been touched. I have a recording of the conversation for reference. Kindly rectify my account, backdate the subscription, and provide a couple of free months for the disruption, the inconvenience, and for having to type this message differently. It is disappointing to see a lack of manners.