Hi,**I didn't play on my xbox *** for a while and now since yesterday i'm trying to con...

GetHuman-hatiern's customer service issue with Xbox from August 2018

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Hi,**I didn't play on my xbox *** for a while and now since yesterday i'm trying to connect to the games but there's no way.*I probably create a microsoft account at the beginning like *years ago when i bought the xbox but never have to use it since that time, so i conpletely forgot my microsoft account and password. I had try all the methods listed on internet none of them had work. *I never get a gold xbox live, i probably subscribe for a free account at the beginning. Right now i don't want to subscribe to a gold account I just want to get access to my profile for every game to be able to play. **I cannot even play to one game because of that, execpt playing without saving my progressions wich is ****. *I'm really annoyed by that, yesterday xbox ask me to make some upgrade and now i cannot play at all, is this a trick from xbox to force us to buy the new consol or just a problem that appear suddenly after *years witout any reasons?**And even if I don't get xbox live account(wich is a possibility) how is it possible that until *month ago i could play normally and saving everything on my profile and now i cannot? It's unbelievable that xbox cancel or not if unexistant an account that has been created like *years ago. **Would be really greatfull if you could help me fixing that. **You can contact me any time in english*french by mobile ********** or mail *****@***.com. **Btw the name of the profile i use is: dreamster****Nicolas Hatier
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Xbox

Customer service issue
Reported by GetHuman-hatiern
Aug 9th, 2018 - 7 mons ago
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Timeline
GetHuman-hatiern started working on this issue
Aug 9th, 2018 9:00am
GetHuman-hatiern confirmed the issue is fixed. Hooray!
Aug 9th, 2018 9:56pm