When I try to upload a JPG or PDF in WordPress, I get:*Unable to create directory uploa...

GetHuman-salbart's customer service issue with WordPress.com from January 2019

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The issue in GetHuman-salbart's own words
When I try to upload a JPG or PDF in WordPress, I get:*Unable to create directory uploads********. Is its parent directory writable by the server?* *I went into the control panel and manually added **** and ** under the uploads folder, then uploaded the files we need. HOWEVER, WordPress doesn’t see the folders or the files since WordPress didn’t add them.**Enough. This is my business website & I am tired of having difficulty uploading content.
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Customer service issue
Reported by GetHuman-salbart
Jan 15th, 2019 - 9 mons ago
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GetHuman-salbart started working on this issue
Jan 15th 1:30am