Hello! *I made an order and payment * days ago but my order is still in the status "Inv...

GetHuman-amtarni's customer service issue with Wiley.com from September 2018

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The issue in GetHuman-amtarni's own words
Hello! *I made an order and payment * days ago but my order is still in the status "Invoiced" and there's no tracking information. Could you please help me? **Here's the info from the confirmation email: **Dear Miss D. Ignatieva,**Thank you for placing your order with John Wiley and Sons, Ltd.**e**.** has been charged to your credit card number XXXXXXXXXXXX****.**Order Date: WED SEPTEMBER **, *******Shipping Address:** Miss D. Ignatieva* Calle la Juder*a Vieja **, **A* Segovia, ****** Spain***---------------------------------------------------------------------------*Physical Product Order Confirmation number: **********Architectural Drawing: A Visual Compendium of Types and Methods, *th Edition*ISBN: ***********Author: Yee (John Wiley)*Qty: **Disc: **%*Price: e**.***VAT: e*.***Total: e**.****---------------------------------------------------------------------------*Subtotal: e**.***Total VAT:e*.***Delivery: e*.***Total: e**.**

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Customer service issue
Reported by GetHuman-amtarni
Sep 14th, 2018 - 4 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 9 others
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GetHuman-amtarni started working on this issue
Sep 14th, 2018 9:40am