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Wiley.com Customer FAQ

Top Answers & How-to Guides

What is Wiley.com's Phone Number?

The question we are asked most often is about how to talk to Wiley.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Wiley.com Customer Questions

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Returns and Refunds

Can I return a book or request a refund for my purchase?

Wiley.com has specific return and refund policies that vary by product type, generally allowing returns for physical books and...
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How can I cancel my subscription on Wiley.com?

To cancel a subscription on Wiley.com, users should log in to their account and access the subscription section in their...
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Purchasing and Discounts

What formats are available for eBook purchases on Wiley.com?

Wiley.com provides eBooks in ePub and PDF formats, catering to various devices like eReaders, tablets, and computers. These...
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Are there any discounts or promotions available for Wiley.com purchases?

Wiley.com frequently offers various promotions and discounts, which may include seasonal offers and special deals for students...
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What are the differences between print and digital publication options?

Print and digital publications each offer distinct advantages. Print provides a physical reading experience preferred by some,...
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Are there options for institutional subscriptions on Wiley.com?

Wiley.com offers various subscription options for institutions, including libraries and universities. These subscriptions can...
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Publishing and Manuscripts

Can I contribute or submit a manuscript to Wiley for publishing?

Yes, individuals can submit manuscripts for publication with Wiley. They must follow specific guidelines for the journal they...
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Are there writer guidelines for authors submitting to Wiley journals?

Wiley has specific writer guidelines for authors submitting to its journals, which can be found on each journal's webpage in...
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What is Wiley's policy on open access publishing?

Wiley promotes open access publishing with options for authors to ensure wide dissemination of research while maintaining...
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What is the typical review process for manuscripts submitted to Wiley?

Wiley's manuscript review process includes an initial editorial assessment to check suitability, followed by expert peer...
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Research Resources

What types of resources are available for researchers on Wiley.com?

Wiley.com provides researchers with a diverse assortment of resources, including scholarly journals, academic books, and...
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How can I access Wiley content if my institution does not have a subscription?

If an institution lacks a subscription to Wiley content, individuals can purchase articles or e-books directly, check public or...
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Accessing Content

How can I access Wiley content on a mobile device?

Accessing Wiley content on a mobile device is easy through their mobile-optimized website and dedicated applications for iOS...
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What software programs are compatible with Wiley eBook formats?

Wiley eBooks, usually in PDF and ePub formats, work with various software like Adobe Digital Editions and Calibre. eReaders...
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