Our family in home microwave caught fire and I am not satisfied with the help and excus...

GetHuman-vanonide's Complaint issue with Whirlpool from April 2019

Help with my Whirlpool issue
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman-vanonide's own words
Our family in home microwave caught fire and I am not satisfied with the help and excuses I am getting from the lady in your safety group. I would like to speak to a customer service or technical support manager. I have already spoken to a private concern who knows and repairs microwaves and I am told that the reason I am given for our fire by Whirlpool safety is not true. I have Whirlpool appliances for all my usages in the kitchen and I am now very concerned about another fire. Please give me a direct number for customer service or call me at *** *** ****. Ask for Dennis. Thank you.

GetHuman-vanonide did not yet indicate what Whirlpool should do to make this right.

How GetHuman-vanonide fixed the problem
Get help from the executive customer service group and point out that under the page in your owners Manuel there is no warning of a fire resulting from not removing the metal shelf when cooking at a single level. I am still pursuing this with consumer affairs and trying to get a story on our local TV station. So far they are sending out a brand new ***.** unit like ours with installers for $**.** A compromise but it gets us going untill we see what happens with TV and consumer affairs support
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Whirlpool

Complaint issue
Reported by GetHuman-vanonide
Apr 9th, 2019 - 2 years ago
Fixed
GetHuman-vanonide shared how to fix
Seen by 15 customers so far
Similar issue to 1443 others
0 customers following this
Items needed
Name
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Phone number
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Timeline

GetHuman-vanonide started working on this issue
Apr 9th, 2019 9:01pm
GetHuman-vanonide confirmed the issue is fixed. Hooray!
Apr 13th, 2019 3:35pm