Whirlpool Customer Service Issues

I bought an oven two and a half years ago. I've had to contact Whirlpool three times in the first two years as the oven was not working correctly. After two repair visits, I asked for a replacement during the third call since the warranty would soon expire. Instead of a replacement, they sent another technician to fix it. They assured me they would replace it if it broke again, which it has. When I called this time, I was informed to buy a new oven as they would not offer a replacement. I feel like I should have received a replacement during the third interaction and now I am disappointed and frustrated with how this has been handled.

I, C.S., am seeking assistance for a lingering issue I've faced since November [redacted]. Following multiple unsuccessful attempts to repair my old refrigerator, Whirlpool provided a replacement. However, the continuous water leak from the previous unit has damaged my floor over the past year. Consequently, the standing water has caused harm underneath. I have struggled to obtain estimates from companies, mainly due to payment concerns. In an attempt to address this, I initially intended to cover the costs myself and seek reimbursement afterward, but the expenses proved prohibitive. I now seek your advice on how to proceed in resolving this situation. Your prompt response would be greatly appreciated. Thank you.

We received a user guide for our new refrigerator, but unfortunately, it does not match our model number, WRS312SNHW. The illustrations are incorrect, and the instructions are unclear. A clearer instruction like "Press Temp Setting until the green light appears at your desired setting" would have been helpful. We are disappointed in Whirlpool for the confusion and inconvenience in finding answers to our questions. When we first installed the refrigerator, there was a constant hum that concerned us. It is challenging to speak with a representative as I tried multiple numbers and received unclear responses. One call even mentioned they do not offer weekend assistance. While we have been satisfied with Whirlpool products in the past, we recommend reviewing and improving your customer service procedures.

I am extremely dissatisfied with my Whirlpool refrigerator model WRF767SDEM01 with a serial number of K[redacted]0. I have experienced food spoilage, freezing issues, and a lack of ice multiple times. After dealing with a service call two weeks ago, I learned about a January recall or known issue that I was not informed about as the owner. Despite my initial satisfaction with this purchase, I am now very disappointed with this specific refrigerator. Although I own other Whirlpool appliances and would like to continue supporting the brand, this experience has left me unsure. I contacted the service provider and was informed that the parts have arrived and will be installed next Tuesday. While I appreciate that ordering parts takes time, I am still concerned about the ongoing food spoilage issue and the risk it poses to my family. Are there any other known issues with this model?

I bought this 4.8 cu. ft. High-Efficiency Chrome Shadow Top Load Washer with Built-In Water Faucet and Intuitive Touch Controls from Home Depot on 8-4-19. We have a problem as we are receiving an LF code indicating it's not getting enough water. The washing machine isn't dissolving pods or finishing a cycle. I've inspected the hoses, and they're clear. The water pressure in the house elsewhere seems fine. Unsure what to do next to resolve this issue.

I'm looking to buy a Whirlpool front-loading washing machine from a store that buys out bargains. I would like to know if there is still a manufacturer's warranty on this model, WFW72HEDW. The washer is brand new, and I want to ensure that the warranty is intact. Could someone please provide me with information on how to check the warranty status? Thank you.

I have been trying to get answers via email regarding a poorly-designed Whirlpool Dryer that is under a year old. Waiting on hold only leads me to scheduling service, but I would like to discuss reimbursement for this subpar dryer and the expenses we incurred for a temporary solution. The lint filter is ineffective, which led to our vent system getting clogged, making a thick, cement-like mixture with the moisture from the wet laundry. We recently had the vent system cleaned, and we anticipate a bill of around $[redacted] to $[redacted]. It is clear that the filter is poorly designed and incapable of functioning properly.

I have a 7-year-old Whirlpool Gold electric stove. On October 3, [redacted], while preheating the oven to [redacted] degrees, I witnessed flames shooting up from the heating element on the right side. This was a terrifying experience, especially considering my 84-year-old husband was napping at the time. This incident could have been catastrophic if I had left the kitchen. Just the day before, the oven was working fine. We had the heating element fixed in the first four years, and now, three years later, it caught on fire. When we remodeled our kitchen seven years ago, we purchased all Whirlpool Gold appliances from Lowe's. Although they have serviced our appliances before, we have never encountered such a dangerous situation. We are hesitant to get this one fixed again, especially with the holidays approaching. We are hoping for a replacement for this stove.

I purchased a new washer from a store in August. Shortly after minimal use, the appliance began displaying errors. Here is a summary of the repairs conducted since then: 1. Water sensor malfunctioned: The sensor failed to detect water, resulting in long fill errors and other issues. 2. Rattling noise during wash cycles: Despite efforts made to address it, a chain-like sound persisted. 3. Further replacement parts were ordered for upcoming repairs. I am no longer willing to proceed with additional repairs. I believe I was sold a faulty product and request a replacement.

I've been experiencing some issues with my WRX988SIBE01 refrigerator lately. About three weeks ago, the ice maker got jammed and wouldn't dispense ice. I cleaned out the ice bin and put it back, but it still didn't work initially. Strangely, it started working after some time. However, a week later, the whole refrigerator shut down. I called a technician, but by the time they arrived, it had started working again. Unfortunately, it's been shutting down every four to five days since then, causing the freezer to thaw out and spoil the food. Do you have any suggestions to fix this recurring problem?

Hello, on June 5th, [redacted], Ronald & Virginia Davis purchased a Whirlpool refrigerator model WRT311FZDW01 at Home Depot in Show Low, AZ. Despite receiving the delivery on June 10th from Phoenix, AZ, the refrigerator had issues with door placement and handle stripping. Within a month, they experienced food spoilage due to temperature settings not being adjusted correctly by the delivery team. Despite subsequent repair efforts by technicians named Rick and Tyrone from Digital Warrior Appliance Repair, the refrigerator continued to malfunction. After multiple failed repair attempts and lost food, Ronald & Virginia Davis seek guidance on getting a replacement refrigerator from Whirlpool. They are currently using an ice chest as a temporary solution. Thank you for any assistance provided.

Good Evening, I purchased a stainless steel Whirlpool refrigerator 2 years ago from Lowes. I have always trusted the Whirlpool brand, as my Grandma and Mom also own Whirlpool appliances. However, I was shocked to discover that my 2-year-old refrigerator freezer is now showing signs of rust on both the freezer and refrigerator doors, despite using the appropriate cleaner. I am extremely disappointed in this as I believed in the quality of your product. I paid a significant amount of money for a refrigerator that now has rust spots. I will need to replace this fridge and unfortunately, I will not be considering Whirlpool for future purchases. I hope that you can address this issue as it is not something I expected from a brand like Whirlpool. Thank you for your attention to this matter. Sincerely, Teresa D.

My new $[redacted].00 washing machine won't start, becoming the second faulty unit in four months. Despite waiting a month for the first one that never worked, the second machine arrived three weeks ago. The resources team has been unable to find a service technician for two weeks, causing a major inconvenience since the machine broke shortly after the birth of our twins. Jay's Appliance in Gulfport, MS, is too far to service my area, so I'm requesting a refund and removal of the washing machine from my house. Waiting three weeks for service is unacceptable. Despite calling 1-[redacted] multiple times, all I hear is that the resources team is looking into it. I'd appreciate it if a Whirlpool truck could pick up the faulty machine promptly, even if it meant bringing it from New Orleans or Tennessee. The situation and the lack of proper contact information online are highly unsatisfactory.

When I start the washer, the door locked light comes on and the draining/unlocking light flashes. After about 3 minutes, the lights turn off, and then the washer goes into the regular wash cycle within a few seconds. The wash cycle completes as expected. I'm wondering if there might be a sensor issue preventing it from starting up correctly. The model number is WFC7500VW1, and the serial number is CD[redacted]1.

Thank you for completing the job, but unfortunately, the issue with the gas cutting off during cooking occurred again last night and the main oven is not properly fixed. This situation is affecting our daily cooking and is very frustrating. I would appreciate a durable and permanent solution as soon as possible so we can continue with our normal routine. Thank you. Joseph M.

I own a Whirlpool Gold refrigerator model GS6NBE/GF6NFE. The water calibration seems to be inaccurate. I have already replaced the filter, which didn't fix the issue. I attempted to reset the measure fill function but couldn't find instructions online for our control panel. The dispenser is giving out 1 1/4 cups instead of a cup when measuring. When I simply fill a measuring cup without pre-measuring, the amount dispensed is inconsistent. I am questioning if this is a line problem or something else.

My Whirlpool gas hot water heater, which is almost three years old with a 5-year warranty, isn't functioning properly. The pilot light is refusing to ignite. The thermo switch/sensor on the bottom burner seems faulty, and I couldn't locate a replacement as it goes by different names. I opted to purchase a new burner kit online for $60, installed it today, but still, the pilot light won't ignite. Any assistance you could provide would be greatly appreciated. Thank you. - Roy L.

I have been dealing with Diamond Repair in St. Louis for over two months regarding a new refrigerator. They have made several attempts to repair it, visiting my house 6-7 times. Despite their efforts, the fridge is no longer cooling properly after their last visit last Friday. The appliance was functioning fine before. Initially, the refrigerator was under warranty, but it is not anymore. I am disappointed with the product and the service provided by Diamond Repair, who handles the warranty. It seems like each time they send someone new, I have to explain the situation from the beginning because they are not aware of the issue. My fridge started having problems at 9 months old, and now, at 12 months, it is still not fixed. I am desperate for a solution, as I have had to go through the holidays without a working fridge. I contacted them immediately after their last visit, but the issue remains unresolved. Please reach out to me at [redacted].

We purchased a Maytag range, model # MER8650FZO, in November [redacted]. Unfortunately, after only 3 years, the oven element on the right bottom side sparked, leading to a loud bang. We contacted our local appliance dealer for service, and they determined that we needed a new motherboard and heating elements, totaling $[redacted] plus labor. Considering we originally paid less than $[redacted] for the range, it doesn't seem financially feasible to repair it. As retirees on a fixed income (K68 and L78), we were disappointed as we expected our Maytag appliances to last a lifetime. We previously had issues with the refrigerator as well. We are looking for assistance in acquiring a new stove of the same model. Our local Maytag dealer is Benson’s Appliance Center at [redacted] N McKenzie St., Foley, AL [redacted]. Contact them at [redacted].

I recently purchased a computer control module, produced by Whirlpool, specifically for my Kenmore dishwasher with part number W[redacted]6A. I have been consistently encouraged to buy the updated version, part number W[redacted]2 REV D, that looks the same but has 8 instead of 6 wire clusters. I am unsure how to proceed as I don't know if leaving the extra connectors empty is acceptable. The colors of the wiring on both models are the same except for the additional ports which are GRY/BU and RED/BLK. I appreciate any guidance you can offer on whether it's safe to install the new part with the extra ports left unused. Thank you for your help. Wayne A.