WhatsApp Customer Service Issues

Bonjour Madame, Monsieur, Je me nomme Ferdinand ATEGUE et j'éprouve un problème avec mon application WhatsApp depuis hier soir car mon compte a été banni. J'utilise deux téléphones iPhone, un iPhone 6 et un iPhone XR 10. Initialement, j'utilisais l'iPhone 6 au Cameroun, puis j'ai acheté le iPhone XR 10 en arrivant ici. Pour transférer mes anciens contacts vers le nouveau téléphone, j'ai demandé de l'aide à un technicien d'Apple. Cependant, cela a créé deux comptes WhatsApp simultanés, ce qui m'a dérangé car les mêmes photos apparaissaient sur les deux téléphones en même temps. Afin de résoudre ce problème, j'ai tenté de transférer tous les contacts vers le nouveau téléphone, mais c'est à ce moment que mon compte a été banni. Mon compte sur l'ancien téléphone est toujours actif. Pouvez-vous m'aider à résoudre cette situation ? Merci.

Dear Sir, My WhatsApp number has been banned for 10 days. Despite sending multiple emails and admitting my mistake, I am pleading for your kindness to unban my number. I assure you that I will follow all rules diligently henceforth. The ability to communicate on WhatsApp is crucial for me, especially during emergencies where I need to contact my brother for help. He is my only family member to assist during times of illness. I am deeply concerned about not being able to reach out to him in case of an emergency. Please reconsider and unban my WhatsApp number. I sincerely request your prompt action in this matter. Thank you.

I recently changed my WhatsApp number and moved to India. However, I still have access to my old number. How can I resolve this issue? It seems that my account activity violated WhatsApp's Terms of Service, and I need assistance in addressing this matter. I accidentally created a group named "Congr" on WhatsApp and added most of my phone contacts. How can I delete this group? When I changed phones, I selected "skip" instead of "restore" while transferring WhatsApp. How can I recover my old chats and data? My phone number got banned from using WhatsApp. I need help in restoring my account. What steps should I take? My WhatsApp account got banned, and I am unsure about the reasons behind it. How can I resolve this issue? I suspect that my WhatsApp account was hacked a few days ago. How can I recover my account and secure it? I lost my phone and need to recover my WhatsApp messages. What should I do without access to my old phone? I lost my cell phone and don't have an email backup for my essential WhatsApp messages. How can I retrieve them? My account was hacked a few days ago. Can you assist me in recovering it? I need to receive a verification number for WhatsApp, but my SIM card is missing. What are my options to regain access? I am unable to use WhatsApp with my number +[redacted]96. Please help me resolve this issue. I am unsure why my WhatsApp account is banned. I suspect it might have been hacked. How can I regain access and secure my account? Thank you for your help.

I have recently changed my WhatsApp number to a number in India, but my account still shows the old number. Can anyone assist in updating it to the correct one? Thank you. I mistakenly created a group named "Congr" and added most of my phone contacts to it. Is there a way to undo this and delete the group? After switching phones, I accidentally skipped the restore option when transferring my WhatsApp data. Is there a way to retrieve the lost information? My WhatsApp number has been banned, and I am unsure of the reason. How can I get my number unbanned and restore access to my account? My WhatsApp account is banned, and I need help resolving this issue quickly. Can someone assist me with unblocking my account? I lost my phone and need to recover my WhatsApp messages. Is there a way to retrieve them without the device? I lost my cell phone without a backup email for my important WhatsApp messages. Can someone advise on how to recover them? My WhatsApp account was hacked a few days ago, and I need help recovering it. Can someone provide guidance on how to regain access? I need to receive a verification number for WhatsApp, but my SIM card is missing. Is there an alternative way to verify my account? I believe my WhatsApp account is hacked or banned, and I am unsure why. Can someone help me troubleshoot and resolve this issue? Thank you.

Dear Sir, I want to report that I received a suspicious message from my friend on WhatsApp on May 17th, [redacted] at around 14:44. The message contained a request for a 6-digit code which I mistakenly forwarded to him. Later that day at 20:45, my WhatsApp account was no longer accessible. Upon contacting my friend, I learned that his account had been hacked. Additionally, I received multiple international calls, which I did not answer. Subsequently, I was informed by friends, colleagues, and relatives that my WhatsApp account has been behaving strangely, sending out unusual messages and modifying group settings. I am certain that my account was compromised and disabled on May 18th, [redacted] at 20:45. I kindly request your support in disabling my hacked account and guidance on restoring it with the same phone number. Thank you, Bong Chong Sar (Albert) [redacted] Malaysian

My WhatsApp account has been compromised. I fell victim to a scam where I received a verification code from a suspicious number, followed by a message on WhatsApp claiming to have sent the code to me by mistake. Believing it was unrelated to my account, I unknowingly handed over the code to the hackers. Later, I received a call at 4:00 am with a voicemail disclosing another verification code, and various texts with different codes from random and WhatsApp-looking numbers. Simultaneously, I was logged out of my WhatsApp. Attempts to use the codes for verification failed, prompting me to request a call back for a new code, with a promised call within 2 hours. However, after multiple unsuccessful verification attempts, I was blocked from the app for 10 hours and 7 minutes. I have changed my voicemail PIN but struggle to resolve the issue with my WhatsApp account. I seek advice on how to regain access or delete the account to prevent unauthorized access. Any help would be appreciated.

I purchased a Tempur zero gravity frame with a queen-size Beautyrest Carrington pillow-top mattress, including a new remote control, transportation, setup, and brochures, from Michelle Henry. On March 29, [redacted], I paid a $[redacted].00 cash deposit, and she provided a signed receipt. Michelle reached out to me on May 4, [redacted], asking about my carpet, and on May 10th, amidst some commotion, she mentioned a partial refund. I reassured her of my intention to proceed with the purchase and requested a calm discussion the next day, but on May 11, she informed me of her mother's passing and reneged on the refund. She subsequently blocked my number. I have all relevant messages and receipts. Any assistance in recovering my funds would be greatly appreciated. Thank you. Email: [redacted] - Preeti

I have been banned from WhatsApp without understanding the reason given. As a 78-year-old woman, I mainly use the app to stay in touch with my golf friends, bridge partners, family, and friends, including discussing my grandson's upcoming wedding. I never use foul language and am always polite in my messages. Occasionally, I may use French or German words with a multilingual friend. I seek the prompt lifting of this ban as it has caused me distress. Regarding the technical details provided below, I am not aware of any attempt to make payments through WhatsApp; I use the free version and am unsure if my phone has been compromised. I have experienced issues with video calls but can still use voice calls to connect with loved ones. Typing is challenging due to arthritis. I appreciate any assistance provided as I navigate these difficulties. Thank you.

I am experiencing an urgent issue with WhatsApp. I keep getting a "WhatsApp keeps stopping" popup despite waiting for over 5 hours. I uninstalled and reinstalled the app fearing data loss, unsure if my information is backed up on my drive account. After reinstalling, the app crashed upon opening with the popup reappearing. This is causing me great concern as I cannot send messages and need a prompt resolution. I have reached out to Play Store and WhatsApp support, but their suggestions require accessing WhatsApp, which I currently cannot do even on another device. I have exhausted various troubleshooting attempts with no success. Your assistance is greatly appreciated.

Hello, this is Muhammad Syed. I received verification codes and WhatsApp calls this morning at 4:33 a.m., but I was asleep at that time. Upon opening WhatsApp later, I found I was logged out, and it informed me to wait 7 hours for SMS verification and 3 hours for call verification. I tried call verification around 12:30 p.m., but after entering the code, it prompted for a 2-step verification that I never set up. I noticed a "forgot pin" option, but when I checked, it stated an email was sent, which I didn't receive. It seems someone hacked my account using my phone number, changed it to 2-step verification, and altered the recovery email to prevent me from receiving any codes. I need assistance to resolve this issue.

Hello, I need assistance with reactivating my WhatsApp account. Last week, my account was banned after it was hacked. The incident occurred when I received a verification code text and a message on WhatsApp from someone claiming to be my mother. They said they sent the code by mistake and requested me to urgently send it back. I fell for this trick and sent the code to them. Moments later, I realized my mistake, deleted the message, but the damage was already done. Upon trying to request a new verification code to regain access to my account, I found myself locked out. Following a wait of a few hours, when I attempted to obtain a new code, I was notified that my account had been suspended for violating the terms of service. It's evident that the violation was committed by the hacker and not by me, the true owner of the account. I've been attempting to reach out to WhatsApp support for assistance, but due to my banned account, I have not received any response. How can I proceed to reactivate my account?

Hello, I need assistance with a problem I encountered. I purchased an iPhone 12 Pro online on eBay. I am from overseas, and the previous owner assured me that it was restored to factory settings. However, when I tried to use it, I got stuck on the activation screen. He mentioned that he bought it from Verizon in the USA. Could you please guide me on what information I need to provide to resolve this issue? I have the IMEI, MEID, and SN details available. The phone was intended to be a gift for my daughter who is studying and living in Sacramento, California. I appreciate any help as I tried to call but it's challenging to reach you. I apologize for any spelling errors. Thank you.

I recently returned to Pakistan from the US and changed both my phone and phone number. It took two days for my Whatsapp chats to back up on my old phone before I restored them on my new phone. I had to switch between my U.S. and Pakistan numbers to keep Whatsapp functional. Although I successfully transferred everything to my new phone this morning, I received a notification that my new number needs verification. When I tried, I received a message saying my number was banned from using Whatsapp. I have emailed Whatsapp Support, but I am unsure if they will assist me.

Hello WhatsApp Customer Care, I am urgently requesting assistance with my WhatsApp account linked to the phone number [redacted]. Unfortunately, I lost my phone and SIM card. I have already blocked the SIM card from my end. The issue I am experiencing is that someone unauthorized has access to my WhatsApp on an Oppo mobile, sending inappropriate and false messages to my contacts. I seek your immediate intervention to log out this individual and secure my account. Once I receive my new SIM card, I will re-login. I am located at Channi, Kartholi, Tehsil Bari Brahmana, District Samba, Jammu & Kashmir. Your swift response is greatly appreciated as this situation could disrupt my personal life. I am willing to provide my Aadhar card details if needed, with the number "[redacted]42". Thank you for your prompt assistance in resolving this matter. Best regards, Pooja S.

I request assistance with unbanning my new number: +[redacted]. I intended to use this new number for WhatsApp in place of my previous one, +[redacted]. Unfortunately, my new number was banned last night. I speculate that the ban may have occurred due to the high volume of messages I sent to inform my contacts of the number change. I rely on WhatsApp for communication and need to access it promptly for my coursework. Please resolve this issue promptly as I believe my new number was wrongfully banned. Thank you for your help in restoring access to WhatsApp for my new number.

Hello, I am Giovanna Saccarello. My mother-in-law, Cristiana Chamorro, is a candidate in the upcoming Nicaraguan elections. Her house was recently raided by the police, and she is now under house arrest. We are requesting assistance from Whatsapp to delete all her messages after her phone was seized during the raid. The phone number linked to the Whatsapp account is +[redacted]-[redacted]. If necessary, we are willing to involve the US embassy to address this unjust situation. My husband is Antonio Lacayo, Cristiana's son, and can be reached at +[redacted] [redacted]. Thank you for your help. Best regards, Giovanna

Hello, I am using the phone number +[redacted]29 for Whatsapp. Unfortunately, my account got banned today. After reviewing the terms and watching the video provided in the link, I am confident that I did not violate any rules. It is crucial for me to regain access to my account. I would like to highlight that a month ago, my Facebook and Instagram accounts were also disabled under similar circumstances. I did not engage in any activities that would breach the terms of use. These accounts were linked to the same phone number. I suspect there might be some form of attack targeting my accounts. Since Facebook, Instagram, and Whatsapp are all under the same company, I am seeking assistance in restoring access to all my accounts. I have previously contacted Facebook and Instagram without receiving a response. These accounts hold valuable memories and information for me. Your help in this matter would be greatly appreciated as I consider you my final option.

Yesterday, my phone number was banned from using WhatsApp. I would like to apologize for any mistake made. I'm seeking help to recover my account with the number +[redacted]72. Thank you. My WhatsApp account got locked due to a fingerprint issue. Could you assist me in unlocking it? Thank you. I'm facing issues logging into my WhatsApp account despite multiple attempts. I need assistance resolving this matter. Thanks. My phone number +[redacted]72 has been banned from using WhatsApp. I'm unsure why this happened. Please help me lift the ban. My WhatsApp contacts are saved on my phone, but their names are not showing up in the app. Can you help me with this? Thanks. For the past two days, the photos from WhatsApp are not appearing in my gallery. I would appreciate some help with this issue. I urgently need my banned account +[redacted]72 restored on WhatsApp as I have important tasks. My WhatsApp isn't working. Please address this issue with my number +[redacted]72. Someone has hacked my WhatsApp on my mobile device. Please assist me in resolving this security breach.

Hello, yesterday my phone number was banned from using Whatsapp. I would like to apologize for any mistake I may have unknowingly made. I kindly request the restoration of my account as soon as possible. Thank you. Unfortunately, my WhatsApp account has been banned. I am hoping for your assistance in recovering my account, my number is +[redacted]72. Thank you. I had enabled fingerprint lock on my WhatsApp which has now locked me out. Could you please assist me in regaining access to my account? My mobile number ********** has been banned from using WhatsApp. I seek your help in resolving this issue promptly. Thank you. I am encountering difficulties logging into my WhatsApp account. Any help to resolve this matter would be greatly appreciated. I have not made any mistakes and my number got banned, I kindly request you to unban my number, +[redacted]72. Thank you. All my contacts are saved on my phone, but their names are not showing up on WhatsApp. Can you please help me with this issue? I have been experiencing a problem where photos sent on WhatsApp are not appearing in the gallery for the last two days. My account, ************, has been banned. I urgently need it to be reinstated as I need to attend to important matters. My WhatsApp is not working, please guide me. My WhatsApp number is +[redacted]72. Someone has hacked my mobile WhatsApp.

My iPhone screen froze with the Apple Logo on Sunday, June 6th at 8 am. I visited the Apple Lab, and they reset my phone. Upon restoring my iCloud backup, I found that all data returned except for my WhatsApp chats. During the restoration, I observed that the last full chat backup was on May 31, [redacted]. In an attempt to stop the loop, I reinstalled WhatsApp, leading to the loss of the May 31 backup. Seeking help, I contacted Apple support. They confirmed the presence of the old backup in iCloud but advised me to reach out to WhatsApp for assistance. Therefore, I am reaching out to you in hopes of recovering the important chats from May 31. Your help in this matter is greatly appreciated. Thank you, Catherine Goh.