Updated

WhatsApp Customer FAQ

Top Answers & How-to Guides

How do I Contact WhatsApp Customer Service?

The question we are asked most often is about how to talk to WhatsApp customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change the Phone Number on My WhatsApp Account?

If you have WhatsApp and you also have a new phone number, you need to change your number on WhatsApp. That way, you can still have...

How Do I Delete a Sent Message Before Someone Reads It on WhatsApp?

In WhatsApp, you can delete a sent message before the recipient reads it. This can be handy to correct a mistake or remove an embarrassing...
Ask any question you have about WhatsApp customer service, get an answer now.

Recent WhatsApp Customer Questions

Hallo ich würde bei WhatsApp gesperrt wie kann ich das nochmal überprüfen lassen ?

Wenn Sie bei WhatsApp gesperrt wurden, können Sie einen Appell einreichen, um die Sperrung zu überprüfen. Gehen Sie dazu in die App und folgen Sie den Anweisungen, um Ihr Anliegen zu melden. Achten Sie darauf, alle relevanten Informationen anzugeben, um den Prozess zu unterstützen.
Asked Dec 3, 2024 10:04 AM

I downloaded WhatsApp from the official website. When I enter my number, it asks me to download a new copy. What is the solution? My number is +201092866280

It sounds like you may be experiencing an issue with the installation process. Ensure that you have downloaded the latest version of WhatsApp compatible with your device. Try uninstalling and then reinstalling the app. Also, check your internet connection is stable during the setup process. If the issue persists, please refer to the troubleshooting section for potential solutions.
Asked Dec 1, 2024 1:24 PM

My account was hacked, and when I got it back, I was blocked and I cannot contact WhatsApp support

If your account was hacked and you are now blocked, please refer to the contact information provided on this page for assistance. We recommend following the instructions for account recovery and appeal mentioned in the FAQ.
Asked Dec 1, 2024 11:30 AM

Comment rétablir un compte WhatsApp bloqué par erreur pour cause de spam ?

Pour rétablir un compte WhatsApp bloqué par erreur pour cause de spam, il est conseillé de contacter le support de WhatsApp directement. Fournissez des détails sur votre compte et expliquez la situation. Assurez-vous de respecter les règles d'utilisation de WhatsApp à l'avenir pour éviter d'autres problèmes. Un lien vers les informations de contact les plus à jour est disponible sur cette page.
Asked Nov 30, 2024 1:46 PM

‏قمت بشراء رقم هاتف جديد وعندما أردت ‏تفعيل ال WhatsApp يظهر لي الرقم محظور

إذا كنت تواجه مشكلة في تفعيل WhatsApp بسبب حظر الرقم، قد يكون ذلك ناجماً عن عدة عوامل مثل استخدام الرقم في أنشطة غير مناسبة سابقاً. نوصي بالتأكد من أنك تستخدم رقم هاتف صالح وغير مسجل على حسابات أخرى. يمكنك تجربة الاتصال بمزود الخدمة الخاص بك للتحقق من حالة الرقم. لمزيد من التفاصيل حول كيفية التعامل مع هذا الأمر، هناك رابط لأحدث معلومات الاتصال في هذه الصفحة.
Asked Nov 29, 2024 4:35 PM

Help me with my WhatsApp customer service issue

Account Management

How Do I Change the Phone Number on My WhatsApp Account?

If you have WhatsApp and you also have a new phone number, you need to change your number on WhatsApp. That way, you can still have...

How Do I Delete a Sent Message Before Someone Reads It on WhatsApp?

In WhatsApp, you can delete a sent message before the recipient reads it. This can be handy to correct a mistake or remove an embarrassing...

How Do I Delete My WhatsApp Account?

You may have been an avid WhatsApp user, but now you've decided to delete your account. Whatever your reasons, the process to deleting...

How Do I Get a Refund from WhatsApp?

This article discusses the issue of getting a refund for charges made on calls and messages sent over WhatsApp. While the app is free...

How Can I Recover My Banned WhatsApp Account?

WhatsApp is a messaging platform that allows users to send personal and group messages and share news. Sending bulk or automated messages...

How Do I Appeal a WhatsApp Ban?

If you face a WhatsApp ban, determine whether it's temporary or permanent. If permanent, contact WhatsApp support and clearly explain...

What Do I Do If My WhatsApp Account Was Hacked?

WhatsApp is a popular platform for instant messaging, but it also raises the risk of unauthorized access and hacking. If your account...

How Do I Get My Old WhatsApp Account Back?

This guide provides steps to restore your old WhatsApp account by checking for backups, reinstalling the app, and re-registering your...

What Do I Do If My Account Is Locked on WhatsApp?

Users who violate WhatsApp's terms and conditions may be locked out or banned from using the app. This can be prevented by adhering...

Messaging Features

How Can I Send Videos Using WhatsApp?

You can send up to a three-minute video on WhatsApp. Record one directly in the app or use a pre-recorded video to share moments with...

What Do I Do If My Message Was Sent but Not Delivered on WhatsApp?

If you have a problem with WhatsApp not delivering some of the messages you send, you probably want to get the problem fixed as quickly...

How Do You Know If Someone Has Turned Your Read Receipts Off on WhatsApp?

When you send a message on WhatsApp, you want to make sure the person receives and reads it. While WhatsApp does have a method of knowing...

How Do I Know If Someone Muted Me on WhatsApp?

Whatsapp's muting option is a good way to keep the noise from incoming message notices silent during certain pre-set periods of time....

How Do I Find Out If Someone Has Blocked Me on WhatsApp?

There are many ways to find out whether someone has blocked you on Whatsapp. The best way to find out is to send your contact a message...

Privacy and Security

How Do I Report a Scam to WhatsApp?

Because of its worldwide popularity, WhatsApp has become fertile ground for scammers looking to obtain money illegally from users in...

How Do I Know If My WhatsApp Is Being Tracked?

Spyware on WhatsApp is becoming an increasing problem. If you are worried that your WhatsApp account is being spied on, there are some...

How Do I Block Contacts from Calling Me on WhatsApp?

Using WhatsApp is a great way to stay in touch with people. It's free, easy to use, and only requires an internet connection. However,...

Troubleshooting

Why Am I Getting Random WhatsApp Messages?

Using WhatsApp is convenient and helps you stay in touch with family and friends worldwide. It also leaves you vulnerable to receiving...

How Do I Know If WhatsApp Is Down?

When using WhatsApp you want to make sure it works every time you log into the app on your smartphone or tablet. While it is often...

Why Is WhatsApp Not Sending Messages to One Person?

When you are trying to send messages on WhatsApp, it's frustrating when the texts are not being sent. Whether it is a glitch in the...

Why Is My WhatsApp So Laggy?

If your WhatsApp is lagging, you probably want to get it back up to speed as quickly as you can. There are several things you can try...

What to Do If I'm Having Trouble with My WhatsApp App

WhatsApp has over two billion active users and billions of messages sent each day. If you're experiencing issues with the app, check...
We look to the WhatsApp issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
WhatsApp issues reported to GetHuman
FAQ Table of Contents

Chat with an Expert Instead

We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $5 one-week trial membership and get help from a real support technician now.
Talk To An Expert

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated