WhatsApp Customer Service Issues

Hi, I have been experiencing issues with activating WhatsApp on my new phone. After changing my device, I downloaded WhatsApp, entered my phone number, but I did not receive the SMS code. Subsequently, I tried calling for the code, but encountered difficulties with hearing it clearly. When I finally managed to input the code, it was rejected. Now, the call option no longer works, leaving me reliant on SMS codes that I never receive despite waiting for days. I have attempted troubleshooting steps such as restarting my phone and reinstalling WhatsApp, but the problem persists. This delay in activating WhatsApp is causing significant disruptions to my work. I would appreciate prompt assistance in resolving this matter. Thank you.

Today, I received a phone call from a number claiming to offer free 10GB of data and free calls. They requested my secondary number to activate the package but then asked for all my family members' numbers, raising suspicion. I immediately ended the call. Later, I found out that messages were sent from my number about a prize bond, resulting in my WhatsApp number being banned. I seek assistance to reactivate my WhatsApp on my number +[redacted]00.

My sister, who resides abroad, had a WhatsApp account linked to her phone number for a few years. Following a breakup with her partner and her moving out, her partner has gained access to her phone and is using her WhatsApp account in a way that may harm her reputation with family and friends. I am seeking guidance on deactivating this account due to the misuse, which is a clear violation of her privacy. I believe this matter falls under your updated Data Protection Policy. Despite reaching out via email to WhatsApp Customer Services weeks ago, I have not received a response. I would greatly appreciate your help in resolving this issue promptly. I anticipate your response. If you need additional information about my sister's WhatsApp account, please let me know. Thank you.

Dear community members, I am Ghanshyam S Gogde, using WhatsApp with the number [redacted]. Over the last 3 to 4 days, I have been active in a group, posting frequently. Unfortunately, I have been informed that my number has been banned by WhatsApp due to this behavior. After carefully reviewing WhatsApp's terms of service, I now realize my mistake. I sincerely apologize for my actions and assure you that I will not repeat this behavior. I am committed to adhering to WhatsApp's terms in the future. I kindly request your assistance in lifting the ban on my number, [redacted]. I am a regular and respectful user of WhatsApp and deeply value the platform. I have thoroughly familiarized myself with WhatsApp's terms of service and am dedicated to complying with them. I am truly sorry for any inconvenience caused and assure you that I will not engage in such actions again. I kindly ask for your understanding and support. Thank you in advance for your assistance. Your help in resolving this matter is greatly appreciated.

I am experiencing issues with my WhatsApp account after visiting T-Mobile for assistance. The service personnel changed my account to my US number and I lost all my messages and photos. I have been trying to revert it back to my Indian number, but I am facing delays in receiving the necessary SMS to verify my account. I use a dual SIM Lenovo phone with an Indian Vodafone SIM. Each time I don't receive the code, the waiting time doubles, and I fear it may keep increasing. I urgently need a live agent to resolve this problem as WhatsApp is my main communication tool with my relatives and friends. Thank you for any assistance you can provide. - Jita Ghosh

Hello, I am Jita Ghosh. I reached out to your service at 11 AM EST, but unfortunately, my issue remains unresolved. My US phone number is 1-[redacted] through T Mobile, regarding transferring my WhatsApp account from my Indian Phone (+91 8[redacted] 20) to my dual SIM Android phone, a LeNovo 4G model. I am looking to switch back to my Indian account, but I am not receiving any SMS or phone calls for verification. I kindly request to receive the verification on my US phone number. Please note that my Indian WhatsApp number was active until Tuesday (May 28th). I would appreciate an email response regarding any alternative solutions you can offer. Thank you, J. Ghosh.

I am in a bit of a panic here. I've been waiting for a verification code from WhatsApp for three days now, and it still hasn't arrived. I've contacted their support team via email before and was told to wait 24 hours, but I still haven't received the code. I tried again, and they asked me to wait for 48 hours this time. I'm currently in India with my Nigerian phone number on roaming. I have topped up my credit, and I can receive other messages, but the WhatsApp verification code is still missing. Can someone please assist me with this issue?

Hello, Four days ago, my Samsung J7 Prime underwent a factory reset performed by a Samsung customer service representative. I contacted Samsung customer service regarding annoying popup ads on my phone, which they attributed to certain antivirus apps like AVG and AVAST. They advised against using these apps and recommended a factory reset, offering to do it for me. Despite expressing concern about losing my pictures and vital apps such as WhatsApp and Facebook, the service agent assured me he would back up and restore everything post-reset. However, after the reset, I discovered that my WhatsApp chats were missing. I contacted Samsung customer service again, but they were unable to recover the lost data. I am now missing significant chat content from various people. I am reaching out for assistance in retrieving my previous WhatsApp data, including the important chats. Thank you in advance for your help. My name is S. Capriles, WhatsApp phone number +5[redacted]. I have provided several email addresses for reference: (1st) [redacted], (2nd) [redacted], and (3rd) [redacted] Your prompt response is appreciated.

Dear Sir/Madam, I kindly request a review of our account, account +[redacted]7, and urge you to reconsider the decision to suspend it. Our account has been dedicated to providing customer service to numerous clients daily for many years. The ban has had a significant negative impact on our operations, affecting the quality of service we offer to our customers and inadvertently aiding cybercriminals targeting us. Our account has never engaged in unsolicited group messages or spam. We only respond to customer inquiries and never initiate contact without a prior request. Our clientele often reaches out to us without prior contact information, as we primarily respond to incoming queries. It would be greatly appreciated if you could revisit our correspondences from 24 October [redacted] and over a year ago on 8 May [redacted]. These communications alert the WhatsApp team to attacks we have faced, including false complaints and spam. Sharing our communication history would demonstrate our commitment to complying with your terms of service. Kindly reinstate our account, and we are prepared to provide any additional information necessary to verify our adherence to WhatsApp's policies. Thank you, Alice

I am a South African police official seeking urgent help with a kidnapping case. In March [redacted], a business owner (S. Gathoo) was kidnapped in Johannesburg, with a 5 million USD ransom demand. Despite ongoing investigations, we lack leads and seek your support as a last resort. The kidnappers utilize Whatsapp for communication and ransom demands, sharing proof of life. Can Whatsapp help trace their number? I am ready to provide the official case details upon request. Verification of the case can be done via a Google search for "Devland Cash and Carry kidnapping." Any assistance from your side would be greatly valued. Thank you for your consideration. Best Regards, Sergeant E. Naidoo Johannesburg Flying Squad

I am P. Arasakumar, using the WhatsApp number +[redacted]85. Today, I explored the twinapp feature on my Honor 8 Pro phone, which is an inbuilt feature. I tested WhatsApp Business by creating a group to ensure my existing groups wouldn't be affected if I switched. However, I joined many groups only for testing purposes, not with any other intention. Unfortunately, I am now unable to access my WhatsApp as they have banned my phone number. I have thoroughly read the WhatsApp terms of service and acknowledge my mistake. I sincerely apologize for this issue and assure you that I will not repeat this behavior. Kindly assist me in removing the ban on the number +[redacted]85 from WhatsApp. I am a loyal user who deeply values the app. Thank you for understanding, and please grant me a last chance.

My name is Shavin, and I use the WhatsApp number +[redacted]4. I posted a lot in one group today and now I can't access my account. They informed me that my number has been banned from WhatsApp. After carefully reading WhatsApp's terms of service, I realize my mistake. I sincerely apologize for my actions and will ensure I do not repeat them. I have familiarized myself with the terms of service and commit to complying with them in the future. Kindly assist me in lifting the ban on my number +[redacted]4. I deeply appreciate WhatsApp and am eager to continue using it responsibly. Rest assured, I will not engage in such conduct again. Having thoroughly reviewed WhatsApp's terms of service and understanding them, I promise to adhere to the guidelines. Please consider giving me another chance. I am earnest about following the rules moving forward and appreciate your support.

To whom it may concern, I am reaching out regarding an issue I am experiencing with my WhatsApp application. I initially downloaded WhatsApp while studying in the United States using an American number. Upon returning to my country, Honduras, and switching to a Honduran number, my iPhone unexpectedly shut down. After rebooting it with iTunes, all data, including WhatsApp, was lost. Despite redownloading WhatsApp and reverting to the American number to access my previous chats and backups, I have not been receiving a confirmation code. My carrier confirmed the American number is active, and suggested reaching out to WhatsApp for assistance. I seek a resolution to use WhatsApp with my American number again and regain access to my chats and backups. I appreciate any support you can provide. Apologies for the lengthy message. Thank you for your help.

Hello support team, I am Winnie from Malaysia. My contact number is +[redacted]6. I work as an IT professional recruiter and a freelance translator. I use WhatsApp for work purposes and to keep in touch with family and friends. Occasionally, I sell household items on Mudah.com. I don't use WhatsApp for spamming emails. Sometimes, after talking to candidates from our company database, I send them job descriptions via WhatsApp. It is not up to me if they save my number or block me, but I strive to maintain good relationships with them. Given the popularity of WhatsApp in Malaysia, it is crucial for me to have it reactivated as many job reviews with candidates are pending. I kindly request your assistance in reactivating my WhatsApp account. Thank you for your consideration. Winnie G. (you can verify my statement on my LinkedIn account)

I am facing an issue with accessing WhatsApp. I am currently in Israel using an Israeli sim card with a different number than what my WhatsApp is linked to. Previously, this setup worked fine with my American number. However, today my phone reset, causing all my apps to be deleted, including WhatsApp. I am now unable to verify my American WhatsApp because I don't have the American SIM card. When I log in with my Israeli number, I lose access to my old messages and contacts which are crucial for my communication in Israel. I need assistance to verify my American number and regain access to my old messages. Any guidance is greatly appreciated.

Hello, I am in need of assistance in recovering a chat conversation from about 4 years ago that I had with my associate, Amy Reynolds. Unfortunately, I accidentally deleted my account and need the communication restored urgently. The chat contains important information related to a vital issue that we need to resolve. I kindly request your help in restoring the chat as it is crucial for our situation. I hope this won't cause too much trouble for you. My email is [redacted] Your help would be greatly appreciated. Thank you. Nelli Peplau

Hello, I recently moved from the US to Turkey. Two months ago, I changed my WhatsApp number from my American one to my Turkish number due to getting a new phone. However, after doing this, all my old messages disappeared. When I tried to log in on my new phone with the Turkish number, I couldn't see any old chats or participate in groups. I am unable to access my chat history or send messages on both my old and new phones. WhatsApp is vital for my communication, and I urgently need help to resolve this issue. I want to use WhatsApp on my new phone with my Turkish number and retrieve my old messages. Your assistance in fixing this matter promptly would be greatly appreciated. Thank you.

I am trying to set up WhatsApp on my new iPhone using my India number. After installing WhatsApp on my new phone, I'm prompted to enter a 6-digit verification code. However, I'm not receiving any messages or calls for the code on my India number. While I am currently receiving WhatsApp messages on my old number, I'm not receiving any texts or calls. My India number is active and safely stored. I would appreciate assistance in receiving the verification code to activate WhatsApp on my new phone with my old number. Kindly send the verification code via text or call to my new number: +1 [redacted]. Thank you for your help. Regards, Dilip K.

Hello, good morning, I'm Carlos Jose Pérez Holgado from Peru. I'm having issues with my phone line, which I got for work and communication purposes. WhatsApp is showing as "suspended." I contacted the telecom company, and they mentioned that the number was previously linked to another user who may have violated WhatsApp policies. They suggested contacting WhatsApp support for assistance. I'm seeking help to reactivate WhatsApp or reset it to factory settings promptly. Gracias, Carlos Jose Pérez Holgado

I need help with my WhatsApp contact. My phone was lost today, and I need my friend IDRIS ELBA to call me on my son's phone. Unfortunately, I am unable to connect to WhatsApp without my phone or code. I have two emails, but my Gmail is linked to WhatsApp. IDRIS ELBA can be reached at 1[redacted], and my phone number is [redacted]2. My son's number is [redacted]8. I am looking to transfer my information to a PC and can be reached at [redacted] Please reach out if you have any solutions as this is an emergency. Thank you.