WhatsApp Customer Service Issues

I am Rajnikant and I use the WhatsApp number +91 [redacted]. Unfortunately, my number has been banned from WhatsApp. After reviewing the terms of service, I realize my mistake and sincerely apologize. I am committed to adhering to the rules in the future. I kindly request assistance in lifting the ban on my number +91 [redacted]. I appreciate WhatsApp and assure you that I will not repeat this behavior. Thank you for considering my request to restore my access.

Dear Sir/Madam, I have noticed a peculiar issue with my contacts on WhatsApp. Instead of showing them as 'online' when they are actively online, it displays 'Last seen today at...' with the current time, and then reverts to 'Last seen yesterday at...' once they go offline. This happens consistently each time they go online or offline. Despite ensuring we are in the same time zone and updating my date/time settings, the problem persists. I find this inconsistency confusing and would appreciate any insights into why this might be occurring. Thank you to those who suggested re-installing WhatsApp; however, it did not resolve the issue. I have also reported this problem through the app. Additionally, this issue now affects the majority of my contacts, including those who usually hide their online status. Kind regards

I recently bought a Vivo V9 phone and have been experiencing an issue on WhatsApp with group chats. When someone replies by selecting a message with the left arrow button, the original message disappears after a few seconds. For instance, if someone asks "what are you doing" and another person replies by selecting that text, the original message vanishes in my chat. This makes it hard to track conversations. I'm unsure why this is happening. Can you please address and fix this problem? It's causing me a lot of inconvenience.

Hello, my name is Willy and I use WhatsApp on the number +62 [redacted]. I had been using the official WhatsApp on my Samsung phone until last night when I installed WhatsApp Business. Unfortunately, after posting frequently in one group, my number was banned from WhatsApp. I have now thoroughly read and understood the terms of service. I acknowledge my mistake and sincerely apologize for the issue. I assure you that I will never engage in such behavior again. I kindly request your assistance in lifting the ban on my number +[redacted]52 from WhatsApp. I am a dedicated user of WhatsApp and greatly value its service. I have learned from this experience and commit to complying with the terms of service going forward. Please consider granting me a second chance.

I have a WhatsApp account that I rarely use, switching from iPhone to Samsung Galaxy. Currently, my parents are on a cruise with WhatsApp being our only means of communication due to their global data plan. Unfortunately, my Galaxy phone stopped working, leaving me with an old Nokia backup phone that can't run WhatsApp. I need to contact my dad to discuss the warranty on the Galaxy, but I can't seem to connect through WhatsApp due to a barcode issue with both the app and web version. I've tried using my SIM card in the Nokia for calls, but I specifically need to use WhatsApp to reach my dad. I urgently need assistance to solve this problem as it's an emergency. Please reach out to me at [redacted] or +1 [redacted]. My name is Steve. Thank you.

I have a Samsung Galaxy S5. My Android system is up to date, and I recently updated my Whatsapp app from the Play Store. Whenever I attempt to make a voice call on Whatsapp, the call gets disconnected, and a "reconnecting" message appears. This issue only happens on my phone and not on similar devices. I have checked for any conflicting settings with other apps but have found none. I would appreciate any assistance in resolving this frustrating problem. Thank you for your help! - Karel

My name is Ali Abbas Khan. I need help recovering all my chats, pictures, and videos from WhatsApp that were deleted when my nephew accidentally deleted my account. This happened between 2 am and 5 am on July 23, [redacted], Malaysian time. I would appreciate it if you could assist me in restoring my data. Thank you for your help.

After utilizing a temporary phone during the screen repair of my original one, I backed up my data to my Google Drive accounts (namely [redacted] and [redacted]). However, upon returning to my original phone and attempting to restore the content, I discovered that WhatsApp did not recognize those backup accounts, resulting in the deletion of all my data. Despite trying various methods suggested on the website, I have been unsuccessful in recovering my information. This loss is significant as it contains essential contract-related data that I need access to and maintain in my records. I am seeking an alternative solution beyond the online recommendations or a resolution to unblock my account, allowing me to reinstate my content from the Google Drive backups.

I am facing an issue with my WhatsApp account. My current number, [redacted], belonged to Aircel which has now shut down its services. Due to this, I cannot make calls using this number. WhatsApp is asking me to update the app, but I'm hesitant because I don't want to lose my old contacts associated with this number. Furthermore, I won't be able to receive the OTP for the update as my Aircel network is inactive with no signal. I would like to keep using this number as my WhatsApp contact. Kindly assist me in resolving this matter. My alternate contact number is [redacted], and you can reach me at [redacted]

Hello, I updated my cellphone number back in March [redacted], which also changed my WhatsApp account. However, since then, I haven't used the old number or the old account. Surprisingly, on July 23, [redacted], the old account appeared to have left a group chat, even though I never logged into it. This has caused me a lot of distress as my husband now doubts me. Other group members also confirm that I left the chat on that date, as seen in the attached screenshots. Can you please check the last login activity for the number +63-[redacted]? I appreciate your assistance in clarifying this situation. Best regards, Joy Philippines - +[redacted]62 Request #[redacted][redacted]

Hello, I am a Vodacom customer in South Africa. The South African regulations state that Internet of Things (IoT) services require a 14-digit SIM card, while telephony services should have a 10-digit number. Some of our tariffs, like the Data Messenger Light, fall under IoT services where customers primarily use WhatsApp. However, when we switch from a 10-digit to a 14-digit MSISDN, WhatsApp stops working. Even after trying to reinstall the app with a 14-digit number, an error message appears saying, "The phone number you entered is too long for the country: South Africa." I want to share the official documents from ICASA and request that the number ranges for South Africa be included on your platform as valid South African numbers. Could you please guide me on who to contact regarding this matter? Thank you in advance.

I am having trouble accessing WhatsApp on my HM Note1s mobile since yesterday morning. The app keeps showing the message "unfortunately WhatsApp has stopped." I followed the steps suggested by customer service, but the issue persists. I even tried reinstalling the app, but the same message appears. Can someone please assist me in resolving this problem?

Hello, I'm Kadiem Edwards. Recently, I reinstalled WhatsApp to retrieve my messages from the chat backup after they were accidentally deleted. However, I'm facing issues receiving the verification code through SMS or Call Me feature. It's possible that the problem might be due to my location in America, while my original country is Jamaica, even though I am using a Jamaican SIM card. I also considered if the lack of a stable internet connection could be a factor. I urgently need access to my WhatsApp restored. Currently, I am blocked because of multiple unsuccessful verification attempts. Due to this, I am unable to contact my family. Any assistance in resolving this matter promptly would be greatly appreciated.

Please help me unbanned my number, I humbly pray for your assistance. I have realized my mistakes and sincerely apologize. The number in question is +6[redacted] [redacted] from Malaysia. I unknowingly violated WhatsApp's terms by posting excessively in one group, resulting in my ban from the platform. I have thoroughly read and understood the terms of service now, and I pledge not to repeat such actions. Kindly consider removing the ban on my number as I value and enjoy using WhatsApp. I assure you that I will abide by the rules and not engage in such behavior again. Please grant me this final opportunity.

I believe my WhatsApp account was hacked, resulting in unauthorized activity and subsequent account lock by the support team. The affected account is connected to +97[redacted]. Yesterday, I was contacted by someone claiming to be from the phone company, inquiring about issues with my phone line and requesting my birthday. Soon after, I lost access to my WhatsApp account, and individuals informed me of messages being sent from my account without my knowledge. The number of the caller was +97[redacted]. I am seeking assistance with this matter.

I encountered an issue on WhatsApp where it suddenly stopped working and prompted me to reverify my number. Upon doing so, a dialog box appeared stating that my number, +[redacted]21, is banned from using WhatsApp. I believe this ban was a mistake, as I use my number for official and social purposes on the platform. Please remove my number from the banned list and resolve this issue. I trust that your support team will address this matter promptly. I can confirm that I have not engaged in any unusual behavior, and I would appreciate it if you could provide me with details of any complaints against my number. On August 6th, I sent invitations for my son's 1st birthday to friends and relatives. If this action was flagged as inappropriate, I seek clarification. Kindly reach out to me at your earliest convenience, and please provide a contact number for support.

Hello, my name is Bharathi P. I am facing an issue with WhatsApp regarding privacy. I suspect that someone may be monitoring my chats as I noticed that products I discuss via WhatsApp are showing up as ads on other apps like Instagram. This has been happening for about a week now. I am concerned about the invasion of my privacy and the implications of this on my security. I trust WhatsApp, and I am disappointed that my conversations seem to be compromised. I want this matter to be investigated promptly to address any breach in security. If this persists, I may have to escalate the matter to the authorities. Thank you for looking into this matter.

I am currently living in Belgium for the next 3 months, and my US number is temporarily suspended. I used my WhatsApp regularly to stay in touch with my family and friends back in the US. Unfortunately, I lost my phone and had to replace it with a new iPhone in Belgium. Although my data was backed up on iCloud, I was unable to retrieve my old messages on WhatsApp as it required verification through my US number. Despite knowing my login details, I couldn't receive the verification code. I reached out for support via email on the website, but I haven't heard back. I urgently need help to regain access to my account to reconnect with my family. My current Belgium number is +32 [redacted]23, and the number associated with my WhatsApp account is [redacted]. Thank you for any assistance. Best regards, Mindy C.

Dear Team, I have been facing an issue with my iPhone that I have been unable to resolve. Four days ago, my phone was disabled and I had to contact Apple Support for assistance. Unfortunately, this led to the erasure of all content on my device. Despite recovering some data from iCloud, I have been unable to restore all my previous WhatsApp chats. This is crucial for personal reasons and I urgently need to retrieve them. I kindly request someone to contact me using the provided phone numbers to help me address this matter. Thank you, Hussam Al-Ansari

Dear, I hope you can understand my situation. The messages I sent to my contacts were requested by them after our phone calls. I am upset to receive complaints as they are the ones who asked for the details. I sincerely apologize for violating the terms and privacy policy. This is my first time doing this, and I ask for a chance to reactivate my account as it holds many precious messages, especially from my late husband, and contact information for long-lost friends. The messages in the account have immense value to me. I hope for your understanding and forgiveness. Please give me a chance. I couldn't sleep the whole night, worried about not being able to retrieve the message history. (Cry) Please, help. Jesz