on october **, ****, i dialed *** *** *** ** thru the whats app to call my aunt in spa...

GetHuman1477964's customer service issue with WhatsApp from November 2018

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The issue in GetHuman1477964's own words
on october **, ****, i dialed *** *** *** ** thru the whats app to call my aunt in spain. The call went thru and it lasted ** minutes and ** seconds. A couple of weeks later i was surprised by Verizon (my wireless carrier in the united states) when they billed me $**.** for that call. I talked to verizon and told them that this charge was their mistake because i had used the whats app to make that international call. Verizon said that the call went thru via Verizon not the app. I told them that how could that be possible since i dialed the number thru the app and not my regular call service. To that they said they were not sure but that i have to pay that call to them. I was and still am in shock!.*How is it possible for my cell phone (which was using wifi and the whats app only) to end up using the verizon international service? please help me out asap. I am being ripped off since my understanding is that this app allows free international cell phone to cell phone texting and calling as long as wifi is used. *please help me!
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WhatsApp

Customer service issue
Reported by GetHuman1477964
Nov 3rd, 2018 - a mon ago
I have an issue with WhatsApp too
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Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
WhatsApp Version Type
Device Used
Timeline
GetHuman1477964 started working on this issue
Nov 3rd 2:07pm