I called into the Westin st Francis hotel in San Francisco to see if I could get an ear...
GetHuman-alphach's customer service issue with Westin Hotels from December 2018
4 views | 45 similar | 0 following
Help with my Westin Hotels issue
Next: our robot will wait on hold for GetHuman-alphach to get a Westin Hotels rep on the line!
Always use the GetHuman Phone to call Westin Hotels. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-alphach's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-alphach may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-alphach's own words
I called into the Westin st Francis hotel in San Francisco to see if I could get an early check in and I spoke to someone named sly. The number I called is *********** and selected option *. I wanted to file a formal complaint against sly as he was very dismissive and not helpful at all. I have booked two rooms for the weekend there and had inquired about checking in guests early, and he told me since I booked through Expedia he couldn’t help and I would need to talk to them about changing the name under the reservation to one of my guests who wants to check in early. I called Expedia and they changed the name for me. I then called back sly at the Westin and he cut me off and said most likely there are no early check ins as they were sold out last night. I asked him to double check he put me on hold for * seconds and said the earliest check in is at * - I doubt he even checked prior to hanging up on me. This isn’t the kind of service that I would expect from the Westin.
GetHuman-alphach did not yet indicate what Westin Hotels should do to make this right.
I have an issue with Westin Hotels too
How GetHuman-alphach fixed the problem
We are waiting for GetHuman-alphach to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!