Requested Sender's bank to recall funds, simultaneously WU was sending back funds (unbeknown to Sender & Receiver) looking at alternative methods of sending funds now after * days of confusion

GetHuman-soopawum's customer service issue with Western Union from April 2019

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The issue in GetHuman-soopawum's own words
Receive money through WU ... *** *** **** still waiting to be available...Sender and Receiver contacted WU as money has left the account and has not been received by Receiver as yet....held up with WU not explaining the delay....Bank has informed us WU cannot clear the money for * days....we will cancel if it does not come thru before that time, as WU informed me it will clear on **th April.....totally unacceptable after telling customers they will get their money in minutes.**Sender contacted CS UK and Receiver contacted CS USA....neither provide any answers to the dilemma, dont tell you what cancellation charges exist, dont tell you when you will receive the money which is with WU as they have generated an MTCN number.
They would not tell Sender or Receiver any information about the hold-up
I want the money asap....in minutes as explained by WU online
Use to use WU booths for several years, going to a counter did not have this type of hassle
My brother has called CS in UK several times, I have called them several times, I called America and now online yet again where WU havent emailed us or called us once and do not provide any information as to why this process is at a standstill for a day and half already but I was informed by a rep that my money would not clear until **th April when it left the account on *th April (** days to process a cash payment????)
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Western Union

WU Receiver of online payment
Customer service issue
Reported by GetHuman-soopawum
Apr 9th, 2019 - 2 years ago
Fixed
Seen by 23 customers so far
Similar issue to 3655 others
0 customers following this
Items needed
Payment tracking number
Sender's name
Receiver's name
Amount of transfer

Timeline

GetHuman-soopawum started working on this issue
Apr 9th, 2019 1:56pm
GetHuman-soopawum indicated the issue is not fixed yet.
Apr 9th, 2019 10:19pm
GetHuman-soopawum indicated the issue is not fixed yet.
Apr 9th, 2019 10:21pm
GetHuman-soopawum indicated the issue is not fixed yet.
Apr 9th, 2019 10:21pm
GetHuman-soopawum indicated the issue is not fixed yet.
Apr 9th, 2019 10:24pm
GetHuman-soopawum indicated the issue is not fixed yet.
Apr 9th, 2019 10:25pm
GetHuman-soopawum indicated the issue is not fixed yet.
Apr 10th, 2019 3:29pm
GetHuman-soopawum indicated the issue is not fixed yet.
Apr 10th, 2019 3:32pm
GetHuman-soopawum indicated the issue is not fixed yet.
Apr 12th, 2019 4:10pm
GetHuman-soopawum indicated the issue is not fixed yet.
Apr 12th, 2019 4:13pm

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