Western Union Customer Service Issues

I have been a customer of W/U for 40 years. Last month, while in Chandler, Arizona, I visited the customer service center at PLS on Thomas & 16th. When I needed to send $70 to my daughter in NJ who was stranded on a highway at 3 am with my grandchildren, they disrespected me and refused to assist. Even after waiting for the supervisor until 7 am, they claimed my birth certificate and Arizona ID were insufficient. I received a text from W/U asking about referring friends, but I had no intention, given the poor service I experienced. I hope they address the behavior of the staff they have hired. Thank goodness Walgreens across the street was open at 8 am to help me.

There has been a significant issue with Western Union regarding a lawsuit of [redacted] million dollars. I initiated a claim dispute against them with transaction copies, and they confirmed receiving the proofs. It has been a couple of years, and I have misplaced some documents and my email is closed. Despite assurance from a representative to email the transactions, I have not received them. Western Union's inconsistent explanations and emails to the wrong addresses are concerning. Their handling of this case raises questions about their operations and integrity. The emailed letterhead from Western Union does not match my location, which is in New York, not Chicago. I am frustrated by their lack of transparency and the delays in providing the necessary information.

On May 21st, [redacted], I sent $[redacted] to a different country for a dress. I decided to cancel the order and requested a refund on the same day through Western Union's Main menu. Unfortunately, I couldn't find the option to directly refund my money, so I cancelled it instead. Since then, I have been contacting their customer support at [redacted] and [redacted]. Despite numerous calls and speaking to two supervisors who promised to follow up, I have not received my refund as of May 30th, Thursday at 1:42 p.m. They keep mentioning a back office but won't provide more details or the tracking number required for the refund process.

I am experiencing issues with a recent Western Union transaction. I sent a transfer to a close friend, and after receiving notifications that the transfer was ready for pickup, I suddenly got an email at 11 p.m. stating that the transaction was canceled and would be refunded. I did not initiate this cancellation and I'm unsure why it occurred. Although I was informed that the money was refunded to my account, my bank still shows a pending charge to Western Union, indicating the funds were being sent rather than returned. The $2,[redacted] transfer is crucial for my recipient to collect. I urgently need assistance. Please contact me promptly at [redacted]. Thank you, Harold C.

My name is Jack Boone. I made an error sending money to Jamaica to my brother-in-law by mixing up his information with his cousin's due to memory issues from a car accident. I couldn't recall my wife's brother's birthday for security purposes. I've attempted to resolve this over four times, only sending money to my family in Jamaica. It's the only country I send money to beyond the USA. I'm struggling to remember multiple family birthdays. I no longer have a tracking number from Wood Forest National Bank inside Walmart in Uniontown, PA. Assistant Managers Beth and Amanda suggested my information could be located using my phone number. For further assistance, you can reach them at [redacted]. This issue occurred around one to two months ago, and I hope to have my name removed from the mix-up.

Hello, I currently reside in Tracy, CA, and my father is in Joliet, IL. I am helping remodel his house and need a secure way to transfer funds to pay for materials and contractors. We attempted a Walmart to Walmart transfer, but the experience was frustrating. My father sent $[redacted], and when I tried to pick it up, I was informed that he needed to contact them to authorize the transaction. After a series of unnecessary questions, the transaction was approved for pickup in 5 minutes. However, when I returned the next day, I was told the transaction was canceled and only my father could retrieve the funds. Following more back and forth, my father was eventually able to access the money. I still have expenses to cover and wondering if Western Union would lead to a smoother transaction process.

I frequently send money to my nephew in Costa Rica and other locations like Puerto Rico or Florida. I reside in NY and have faced issues with Western Union, prompting me to seek alternative ways to support my nephew financially. Ensuring my nephew receives his tuition money is crucial to his education, and I am currently in California due to my father's passing. I am encountering difficulties with Western Union's services in California, hindering my ability to send him the needed funds swiftly. As a hardworking individual, I value the autonomy to decide how and where I send my money without unnecessary restrictions. I urge Western Union to restore my access promptly, enabling me to support my nephew without further obstacles. Please reach out to me at [redacted].

I recently tried to send money to the Philippines through Western Union and was informed that my account has been flagged with code "R7008." I need to understand why my account is flagged, as I have regularly sent money to my family in the Philippines without any issues in the past. I am eager to resolve this matter promptly. The email associated with this account was likely [redacted], which I have not used for about four years. My current email is [redacted], and that is where I request all responses to be sent. Please reconsider the status of my account and provide any necessary steps to rectify this situation.

Hello, my WU number is [redacted]87, and my name is George S. My email is [redacted] I have been using your services happily until around May of this year. For about three years, I have been sending rent and food money to my wife in Abuga, Nigeria while she was on a business trip there. In May, I received a notice that I was blocked without any explanation. I find your services very convenient. I have previously emailed you but have not received an explanation. Could you please unblock me? She is scheduled to return home on Wednesday, the 24th of this week, and needs money picked up as she doesn't have a car, has to hire taxis, and lacks an ID. We just require one more transfer. Kindly unblock me so I can send her the money she needs to come home on Wednesday, the 24th.

My account # [redacted]11 remains frozen. I recently spoke with an agent who consolidated my accounts and points into this one. Over a year ago, I was scammed while trying to purchase a vehicle. I reported it to the police as I never received the vehicle despite making payments and receiving a fake Certificate of Ownership. I am now seeking to have my WU account reinstated to send funds to an acquaintance I met last year. She will be returning to the U.S. for a dental exchange program. This is purely a friendly gesture, not romantic. Her employer covers her expenses during the two-month exchange where she will visit Clear Choice Dental Clinic. I will assist her upon arrival, and she will reimburse me once she opens a bank account, as she did last year. If needed, you can verify the details of her medical supervisor, L.E. Slivkina, in Voronez, Russia.

I am looking for a refund, I have been waiting and it's almost been a month with no response from you. This is not acceptable. I have already requested help from Telecom, but the lady just gets upset and doesn't intend to do what I ask. If you don't want to give me back my money, just let me know. Or are you waiting for me to file a lawsuit against Western Union? I am just requesting my money back. Why are you doing this to me? You are supposed to be a reliable and responsible company. How disappointing. The code numbers are: [redacted] [redacted] Please send me the codes via email for the withdrawal, I do not want to see the Telecom lady again. But believe me, she will remember me, because from the moment she treated me poorly, she signed her own fate, and I am being clear about it. I will wait for a response soon if you do not want to deal with people who do not want to... this is too much abuse on your part.

I am a customer of Western Union and have been regularly sending money to the church we established in Khanewal, Pakistan, ten years ago to support our pastors. We are now eager to start a church in the USA. Recently, a young lady who graduated from Wellesley College in May [redacted] had outstanding college fees totaling £[redacted]. Our church member, Pastor Bruce Crone, generously donated the money to help her settle these bills. She is in her early twenties and has just started working as a Computer Science teacher, after previously volunteering at a secondary school. She joined our church in Bristol while studying at Bristol University from January [redacted] to May [redacted] and graduated in May [redacted]. Please let me know what further information you need to facilitate this transaction.

I was almost finished providing my information over the phone to process a transaction. The automated system accepted my MTCN number but couldn't capture my address due to background noise. They disconnected the call after I repeated my address four times. Upon calling back, they refused to accept my MTCN. I provided the correct MTCN, confirmed by a picture my sender shared, but they claimed they couldn't locate it. When I attempted to contact them through various phone numbers, including 1-[redacted], 1-[redacted], 1-[redacted], and 1-[redacted], they all indicated no transaction was found with my MTCN. It seems the first call marked my MTCN as used prematurely, halting the transaction without completion. I urgently need to speak with a representative to resolve this issue as I am unable to find a phone number that provides the option to connect with a person, despite multiple attempts. I've encountered a similar problem before when a call was abruptly ended, resulting in a dysfunctional MTCN and causing unnecessary inconvenience. This recurring situation is highly frustrating and must be addressed promptly.

Why can't Western Union accept a copy of my passport to release my funds? I am in Brazil, and a friend sent me 50 euros from Holland. The issue is that the federal police have my passport, and I was fortunate to obtain a copy, but I've been informed that it's not sufficient. I have no way to retrieve my passport. Can't I receive the 50 euros as I really need the money and have nothing here in Brazil? I've spoken with Western Union at Av Paulista [redacted], Sao Paulo, Brazil. Regards, Kurt Andersen.

I recently tried to send money to my relative in Ukraine through Western Union, but they were unable to pick it up, even though they had received money from me in the past with proper ID. They did not provide a reason for this issue. Interestingly, Western Union had previously blocked me, but I was unblocked after about a month and could send money again, without a clear explanation from customer service. When my relative informed me they could not collect the money, I contacted Western Union and received a refund. However, I remain concerned about whether I have been blocked again and how to ensure my family receives the funds. Despite my inquiries, customer service did not clarify if I am currently blocked or how to resolve any potential issues. Any assistance you can offer would be greatly appreciated.

In March, I attempted to send a money transfer to the Netherlands, which seemed successful after initial issues. I patiently waited for the package to arrive, but after no delivery, I checked your website for transfer records without finding any. Recently, I noticed a charge of over $[redacted] on my credit card, close to the amount I sent, paid to a company named HIFX, unfamiliar to me and potentially a competitor. Even if HIFX handled the transfer, I have yet to receive my order. Any guidance would be appreciated.

I am unsure of what happened, but I have been attempting to send money to my family. Suddenly, I am blocked and each time I seek clarification, I receive the same response, "we have no idea why you are blocked." If the company is unsure, how am I to know? I have not engaged in any misconduct except for trying to send money. When individuals select this service to send funds, it should not concern Western Union beyond providing the service. I have not engaged in any illegal or immoral activities; I am simply trying to support my family through this affordable means as traveling would be challenging. Blocking me from assisting my family is unjust and should cease immediately as I have not breached any guidelines.

I am seeking assistance regarding a transfer issue from my mother to my bank account. The transfer was supposed to be completed on Friday, but as of Tuesday, the funds have not appeared. Although my local Western Union and bank have no records of the transaction, my mother has a receipt confirming its completion. I am unsure where the money might be and why it has not reflected in my account. Any advice or guidance on how to resolve this situation would be greatly appreciated.

I am Christopher Omoti and my contact number is [redacted], which is on file with your system. I encountered an issue when trying to send money to my sister's account as it displayed as blocked. Despite multiple attempts to resolve this through customer service, I have received varied suggestions to contact the bank in Nigeria, which seems unnecessary as my transactions are typically done using my bank-issued debit card. This is the second occurrence with the code R4048, happening without a clear explanation. I urge a review of this matter and guidance on handling similar clerical errors efficiently to prevent unnecessary complications. Feel free to reach me on my permanent home number. I sincerely hope for a prompt resolution as I am unable to send my mother her monthly allowance. Looking forward to your response. Thank you.

My name is Diszel C. from Trinidad and Tobago West Indies. I am a mother of a 7-year-old child. Her dad, Kelson C. from St. Vincent, now has a new wife, Rosa T. C. I seek support from him, but issues with money transfers through your service and MoneyGram arise. My account was blocked, as was a family member's when attempting to collect funds. While I understand policies, in cases like this where both my ex and I face financial loss, explanations are necessary. Additionally, renewing my expired US visa is urgent, and the obstacles faced with these money transfer companies need addressing promptly.