Western Union Customer Service Issues

Subject: Account Block Issue Resolution Request I am currently facing an issue with my WU account being blocked, preventing me from sending money to my significant other for purchasing connecting flight tickets. I have always been a loyal customer of WU and see no valid reason for this sudden block. I was advised by a customer service representative to provide my private information for resolution. The specific error message displayed is "Customer Not Allowed. C [redacted] and R [redacted]." As a US citizen who frequently visits the Philippines to see my girlfriend, we are planning a trip to Palawan in November which requires her to make the flight arrangements. My name is JOHN ELLIS from [redacted] Silverado Dr, Fairfield, CA [redacted], contactable at [redacted], born on 1 Feb 57, working in Radiology. This account block has caused significant distress as I also support her family financially. I am eagerly awaiting an email confirmation from your end that this issue has been promptly resolved. Your swift assistance in rectifying this matter is greatly appreciated.

I am currently experiencing an issue finalizing the transfer to the receiver. An error message is repeatedly popping up stating, "There is something wrong with the phone number, check and re-enter," preventing me from completing the transaction. Despite multiple attempts to re-enter the correct receiver's number, the transfer still won't go through due to this error. I would greatly appreciate assistance in resolving this matter.

To Whom It May Concern, I submitted a request for my transaction history on 10/03/[redacted], providing all the necessary documents. My case number is [redacted]0. Despite being promised the document within 48 hours when I called customer service four days ago, it has not been received. Upon following up today, I was given conflicting information. Initially, I was told it would be sent in 5 days due to my proof of address being deemed unreadable. However, upon speaking with a supervisor, they stated a different reason. I am disappointed with the inconsistency in responses and the lack of professionalism displayed by the customer service team. As a loyal customer of Western Union for over 10 years, I expect better service. This transaction history is crucial for a court matter, and its prompt delivery is of utmost importance to me. Kindly expedite the process. Thank you for your assistance. Sincerely, [Initials] Phone: +[redacted]9 Email: [redacted]

Months ago, I was unexpectedly blocked from making transactions and receiving funds, without understanding the cause. Recently, my daughter-in-law's sister working in Singapore sent money intended for her niece to me, but when I tried to send a payment for tickets to a church member, I encountered issues being told I was blocked. This situation has left me feeling perplexed and frustrated. I seek clarification and resolution to this matter urgently. The funds sent from Singapore are crucial as they are intended for a child at the Makati Medical Center battling Dengue fever. Unfortunately, we have yet to receive these vital funds, and the reasons for the delays remain unclear. I sincerely hope that these issues can be addressed promptly. Thank you for your attention. - Catalina U. Soriano, Sender: Modesta P. Joven, Singapore, Reference # [redacted]

Subject: Assistance Needed for Western Union Transaction To whom it may concern, I am writing to address a recent transaction issue with tracking number [redacted] involving Roy Allen Moore and Margret Jane Moore. As Margret Moore, I encountered difficulties communicating with Western Union representatives due to hearing impairments. Despite receiving instructions to handle the matter online, I am seeking further assistance as the funds intended for our humanitarian work in Uganda appear to be in limbo. As missionaries leading HELP 4 East Africa, dedicated to providing education to underprivileged children, this delay is affecting our ability to support those in need. I signed the slip at the store in place of my husband, Roy, and informed the recipients that the money was available for pickup. Regrettably, they have been unable to access the funds, resulting in urgent concerns about our associates' well-being. Given the pressing nature of this situation, I am reaching out for guidance on resolving the issue promptly. Your cooperation in expediting this matter is greatly appreciated. Sincerely, Jane Moore

I recently encountered an issue with a Western Union Money Transfer due to an error made by a Walmart agent in Winnipeg. Instead of listing the destination as Virginia, they accidentally put WV for West Virginia. This resulted in the money being returned when the recipient, Robert Russell, attempted to collect it. Upon contacting customer service, I was informed that the mistake had been corrected, but now I am being told that I cannot send money to Robert Russell in Winchester VA under his name ever again. I am confused and frustrated as I need the money to reach my friend promptly. Despite the Walmart clerk admitting fault and trying to resolve the issue, there seems to be a persistent problem preventing me from sending funds to my intended recipient. I am unsure why this restriction is in place and seek clarification so I can successfully send the money to my friend as intended.

Dear Customer Support, I am writing to address an issue with recent transactions I made. In my prior email, I overlooked mentioning a transaction on hold, which could be causing confusion. When I conducted these transactions at the Australian post office, there was no indication that there would be any delays or holds on the funds. To clarify, I made three separate transactions to recipients in different countries: 1. Transaction to a family member of a colleague, the F&B Manager, in Turkey - MTCN: [redacted]. 2. Transaction to my daughter's bank account in Croatia for the purchase of a car - MTCN: [redacted]. 3. Transaction to my wife in Romania for living expenses - MTCN: [redacted]. I trust that providing this information will resolve any issues, and I kindly request for the funds to be released promptly to the recipients. Thank you for your attention to this matter. Sincerely, Alen Rezic

On November 29, [redacted], at 5:31 am, I purchased a money order at Kwik Shop. Unfortunately, between then and 8:30 am, the money order, along with the receipt, was lost or stolen. Yesterday, I obtained a photocopy of Kwik Shop's Transaction Journal, which confirmed that the money order was cashed. I am unable to print the Research Request Form needed to address this issue. Lacking transportation and a stamp, I cannot send the form and the $30 fee for a replacement through traditional mail. My only option is to communicate via email.

I recently made a transfer through Wu online to myself using my debit card, but encountered issues retrieving the money at a Wu shop. The confusion stemmed from the unclear and unfair form requirements. When registering, the form did not allow me to input all six of my names. Additionally, the instructions when filling in receiver information were misleading – while it stated the receiver's first name was required, the shop demanded the full name exactly as shown on the ID. Despite this discrepancy, the form did not clearly indicate that the full name was mandatory until after submission. Even after correcting these details, my middle names were not visible in the confirmation email or the UPS system, causing further complications. Although I managed to resolve the situation with the help of a kind staff member, the overall process has been frustrating, with my first transfer still unresolved and my money not yet returned to my bank account. I am eager to receive an update on when I can expect the funds to be available.

I've been using Western Union for a few years now. My kids send money from Turkey every month without any issues until last month. My ABSA account was unexpectedly suspended, but I resolved it by visiting the bank. Although I can now access my online banking normally, my children are facing difficulties sending money as my Western Union account seems to be blocked. They checked with Western Union in Turkey, but the issue persists. Can someone please assist me with this situation? Thank you.

For over 5 years, I've sent Canadian dollars through Western Union to Zenith Bank Ltd. in Tamale, Ghana. The funds are collected by my friend, retired Bishop Gregory Kpiebaya, to support leprosy patients who were relocated due to the government's needs. The Bishop provides updates and photos of the aid given. However, when I tried to send money recently from Cobourg, Ontario, I was informed about security issues preventing transfers to Ghanaian banks. Other transfer agents like MoneyMart also cited security concerns and policy restrictions for not sending money to Ghana. I seek advice on this issue, its permanence, and alternative solutions as a non-Ghanaian. Thank you, Graham S. WU Number: [redacted]34

Dear Sir, My name is Aman, and my student ID is [redacted] with preference number EAU39220-AV[redacted]. I have paid $[redacted].3 USD for my tuition fees for the Bachelor of Business Accountancy at RMIT University. The issue is that my bank, SBI, mistakenly added my name (Aman) with my preference number. Western Union Bank is requesting clarification on the significance of "Aman" mentioned in the remarks column, which refers to my name as the student. Please ensure that my fee process is completed and kindly send it to the University. Yours faithfully, Aman

Hello, my name is Jennifer Eggers. Yesterday, I received a new MasterCard debit card. I attempted to make a money transfer multiple times last night with the new card, but each time the transaction was declined. I contacted my bank this morning, and they assured me that everything was functioning correctly on their end. I urgently need assistance to resolve this issue as I need to transfer money immediately. I made further attempts this morning without success. The transfer is intended for my friend in Nigeria, and I am hoping that Western Union will accept my new debit card for the transaction to proceed smoothly. Thank you for your help.

I attempted to send $25 to my Marine grandson based in Okinawa using Western Union. Unfortunately, after multiple unsuccessful attempts at two different in-store kiosks (at Walgreen's and Brookshire's in Sulphur Springs, TX) and online through their website, I encountered numerous errors and was unable to complete the transaction. Despite trying to contact Western Union through various means, including their website and Interactive Voice Response system, the issue remained unresolved. I then sought assistance from Get Human, providing details of the problem and a contact number for a callback, only to not receive a prompt resolution as promised. After a few days without progress, I eventually found an alternative method to send a money transfer to my Marine grandson in Okinawa for Christmas.

I was instructed to contact WU to clear the payment sent to the receiver. They are awaiting the money, and I am currently waiting on hold for the next operator. Since this is time-sensitive, it is incredibly frustrating that there is no option for a callback. It feels like a complete waste of time having to wait with the same message being repeated, without a clear option for me to proceed. Such a simple matter has taken up most of my day.

Hello, I am currently studying TEFL in Koh Kong, Cambodia. For my course, I requested a friend to send me money via Western Union since we don't have it in my country. I have received the MTCN and all the information, but the exact amount should be $[redacted]. The branch is not helpful as the final amount may be less due to tax or commission. I need assistance in ensuring that the receiver can access the money. The sender's name is Mohammadamir Rowshannahad, and the address is Sanbez SK, No 20, D2, Beyoglu-istanbul, Turkey. The MTCN is [redacted], and the receiver is Gideon Nicolaas Millen. My receiver cannot collect the money unless the correct amount is known, which may be less. I am eager to receive your guidance and support. Thank you.

I asked my friend to help me sell an iPhone on Facebook. The buyer paid $[redacted] through Western Union. Upon receiving an email from Western Union requesting the tracking number for verification, I promptly sent it. It has been three days, and despite my efforts, I have not received any response or confirmation from Western Union. The buyer already has the phone, yet Western Union is still withholding my money and not responding to my emails.

I am having trouble sending money due to error codes R7008 and C9108. These errors have been persistent, and I am not sure what additional information Western Union requires from me, as I am willing to provide whatever is necessary. I would appreciate it if you could update me on my status. I can be reached by email at [redacted] or by phone at [redacted]. As a truck driver, it is crucial for me to send money to my son in Poland when needed. Kindly inform me if I can proceed with the transaction. Unfortunately, one person from my contacts, my late mother Klara Wysowska, passed away. Additionally, there seems to be a misspelling in my son's mother's first name. Please advise on any further information needed. Thank you. Marek W.

I attempted to make my mortgage payment by sending two money orders—one for $1,[redacted] and the other for $[redacted].54—but they were returned because they only accept a single payment for the total owed. To resolve this, my husband considers borrowing from his retirement fund to pay the full amount. However, he needs to clear a loan first. I am exploring options on how to cash these money orders. I tried the bank without success, and HEB also couldn't assist. We are looking for guidance on how to convert these money orders into cash to send to Charles Schwab for a larger loan to cover our outstanding mortgage balance. We appreciate any advice on how to proceed.

On the 4th of April, [redacted], I initiated a money transfer of US $[redacted] (excluding an $8 transfer fee) from WU Pay-O-Matic located at [redacted] West 207th Street, NY, NY [redacted]. The tracking number for the MTCC transaction is [redacted]. The intended recipient of the money transfer in the Dominican Republic is my father residing in San Francisco de Macoris City. Despite multiple attempts by my father to collect the funds on the 5th, 6th, and 9th of April from the Western Union branch within the Sirena Store, he was unsuccessful due to the closure of the location. The closure was attributed to the current situation with the Coronavirus in the region. Subsequently, on the 10th of April, I contacted Western Union via 'live chat' and interacted with Agent Praveen, OPID [redacted]. I requested the cancellation of the $[redacted] transfer, understanding that the $8 fee would not be refunded. However, Agent Praveen did not issue a new MTCN tracking number as requested. Without this updated tracking number, I was informed at the Western Union branch on Ogden Avenue, Bronx, NY [redacted] that I would not be able to retrieve the funds. The situation remains unresolved as my father has still not been able to receive the funds due to the closure of the WU office in San Francisco de Macoris City, D.R.