Western Union Customer Service Issues

I visited the Pilot in Knoxville, TN on Walker Springs Dr. to pick up my Western Union transaction. After calling ahead to confirm they offered Western Union services, upon arrival, I was directed to a phone by the doors to collect my funds. Unfortunately, the phone line was silent, leaving me frustrated. I walked to find an outlet to charge my phone for the necessary calls. Once I finally connected with the right department to receive my money, an employee asked me to move from where I was sitting and unplug my charger, displaying rude and disrespectful behavior. I was greatly bothered by the treatment I received and will not return to that location. I intend to file a complaint following this experience.

I requested to send myself a wire transfer through BMO Western Union e-transfer on October ** with reference number ******* and MTCN **********. I mistakenly omitted my middle name, Gordon, for the recipient, Glenn Dundas. The banks are unable to process the transfer, causing me undue stress. My previous successful transaction with Western Union was on ********** with MTCN ********** at Cambodia Asia Bank. Please update my file to include my full name, Glenn Gordon Dundas, to resolve this issue. I have been struggling for several days to rectify this, and I am drained of energy. I kindly request a new form with the correct middle name to proceed smoothly. Thank you for your assistance.

I sent [redacted]€ to Mehmet Guven in Istanbul, Turkey. I need help tracking where in Turkey he claimed the money and the time of the transaction. Daibu Aziz said they couldn't claim the funds due to a security code issue. Can you provide me with a printed proof of the location, time, and day the money was claimed? Please send it to my email: [redacted]. I will also send you a screenshot they sent instructing me to call a toll-free number to refund the money due to the security code. Thank you.

Hello, I'm David Bu. I need assistance regarding an old account I can't recover. I purchased a $4,[redacted] stereo through Western Union to Manila but never received the product. I've realized the Fraud Squad can assist me now. I'm wondering if my old account has my cash purchase details linked to it so I can provide receipts to the Fraud Squad for help. Thank you.

I'm requesting the removal of the fraud charges brought against me as there was a misunderstanding during my last visit to Western Union due to my deafness and American Sign Language. I apologize for any confusion caused and would like the opportunity to continue sending income transfers to my family and friends through Western Union. My sister plans to send money from Switzerland to my bank account in Sacramento, California soon. I aim to be more careful with transactions in the future. I deeply value the service provided by Western Union and hope we can move past this incident. Thank you for understanding. - Shirley Schonewajd

I need assistance with a Western Union transaction involving MTCN # [redacted]. The sender, Margaret Claire J. Donato, sent Php 3,[redacted].00 to Li-Ting Wu in Taiwan on Jan 13, [redacted]. Li-Ting Wu has been unable to make the withdrawal since she is not in the Philippines. Western Union policy requires withdrawals within a month, and since Li-Ting Wu was unable to do so last month, they advised me to contact customer service. However, I am unable to do so easily as I am in the province and lack sufficient call credit. I need guidance on how to either withdraw the funds on behalf of Li-Ting Wu or arrange a refund so I can resend the money to her or her representative. Your prompt assistance with this matter would be greatly appreciated.

I am experiencing difficulties with a recent cash transfer to Kenya that has not been received, which is quite frustrating. I attempted to contact +1 [redacted] and was redirected to the website. Additionally, my call to +1 [redacted] was unsuccessful as it was outside of working hours. The recipient in Kenya has informed me that only I can rectify this issue. I have a personal connection with her after meeting several years ago in China. Since then, I moved to Nigeria in April [redacted] after teaching in various schools for approximately 8 years. The money is intended for Mrs. Odongo Stacy to purchase a birthday cake for her niece, Veronica. We shared a close and positive relationship. Although I had plans to visit Kenya, unforeseen circumstances have arisen. Any assistance in resolving this matter would be greatly appreciated. Thank you, I. Chimezie

Around two weeks ago, on November 26th, I bought a money order at Gerbes on Paris Rd in Columbia, MO. I used it to pay my rent. Recently, my landlord informed me that my rent hadn't been received, and now I'm facing late fees. I explained that I had placed the money order in the drop box, but he couldn't find it and mentioned I might need to pay again plus late charges. The money order was for $[redacted], and I'm unable to locate the tracking number. I'm worried about not having enough time to resolve this issue before facing further penalties. I urgently need to determine if the money order was lost or stolen, as paying rent twice is not financially feasible for me. Any assistance with this matter would be greatly appreciated. Thank you.

Hello, I'm Guillermo Godinez. I purchased two money orders for rent and sent them by mail. However, a week later, my landlord informed me that he hadn't received the October rent. I contacted the post office, and they mentioned that it might be lost in the mail and could take some time to locate. Subsequently, I reached out to Western Union to address the issue. They instructed me to endorse the back of the money orders, enclose $15, and send them, which I promptly did. Unfortunately, I haven't received any updates or feedback since. To expedite the resolution as my landlord is becoming agitated and threatens eviction, I kindly requested Western Union to cancel the old money orders and issue new ones. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.

I recently wired $[redacted] through US Bank in Grafton, Wisconsin to Sean Haley. The bank sent the money to SSF check cashing at [redacted] Linden Ave, South San Francisco, California. The tracking number is [redacted]. Unfortunately, when my son went to pick up the money, the woman in the office claimed it was sent under a different name and was very unhelpful. Despite my attempts to speak with her, she was rude and uncooperative. After a lot of back and forth, she finally admitted to finding the transfer. I intend to file a formal complaint with US Bank regarding this unacceptable behavior. I would appreciate it if a manager could contact me to discuss this matter further. You can reach me at [redacted]. -Patrick H.

Good evening. I am concerned because I sent money to my brother in the United Arab Emirates, but he couldn't receive it because the sender's middle name was not included. I provided the full name with the middle name and my ID to the teller, but the receipt did not show the sender and receiver's middle names. I went back, and the staff said it was okay without the middle name. However, my brother couldn't receive the money because the receipt did not include the middle name. Please help me ASAP as my brother is waiting in the bank for your feedback. The correct information should have been as follows: Receiver: Harison Amil Udasan Sender: Bai Faiza Amil Udasan Thank you.

I am inquiring about the recent hold placed on my fund transfer to a friend. It is important to me that I can freely manage my own money without interference. The amount is legitimate, and I have not requested any assistance in this matter. Despite paying the necessary fees, my transfer was still blocked, which is highly frustrating. As a retired individual with grandchildren and disabilities, it is concerning to me that my family does not dictate how I use my funds. This unfair treatment has prompted me to consider filing a complaint, as I have been unjustly targeted. I recall a similar incident at Walmart during Christmas, where unwarranted interference occurred. I am left questioning why there is unwarranted intervention in matters that do not concern others. I plan to seek legal advice on this matter promptly.

I sent two Western Union transfers to two different inmates at the Iowa Department of Corrections around 11:30 a.m. today. When I checked this evening, the funds had not been received. The tracking showed they were on hold. I was informed to go to the store, which I did and called back, but now I'm being told I have to wait 24 to 48 hours to get a refund, and the hold cannot be removed immediately. This is frustrating as the person who needed the money urgently cannot access it, and I cannot send it through another means. I would like a refund now instead of waiting, or I request the hold to be lifted so she can receive the money promptly. The MTCN is [redacted]. My name is Samuel N. and my phone number is [redacted]. I sent $[redacted].00, so $[redacted].95 with fees, around 11:30 a.m. Central Time from Walgreens in Waterloo, IA, to Ashley Crane at the Iowa Department of Corrections, account number [redacted]CRANE. Please process this refund promptly or release the hold for her to access the funds she needs. Thank you.

During this Christmas season, I encountered an issue with a Western Union transfer. I sent $[redacted] to my son, Brian, in Corpus Christi, Texas, using just his partial name "Brian Friou." Unfortunately, he was unable to collect the money because his full name was required, as per his ID. I called Western Union, and after 30 minutes, they advised me to update the information at the original store. As the store was far, I visited a closer location the next morning. After a long wait, I was informed to return to the initial store for corrections. Despite the inconvenience, I traveled back and forth spending several hours resolving the matter. As a senior on a fixed income, the additional time and travel expenses were significant to me. I believe clearer instructions or flexibility from Western Union could have made this process much smoother and cost-effective. This experience has prompted me to consider writing about it in our local newspaper to help others avoid similar challenges.

I was told to provide reference # [redacted]8 for assistance with my account. Dan, ID# [redacted], the supervisor, explained the issue with my phone number, [redacted], having addresses in both the U.S. and Cuba, even though I did not authorize any transactions to Cuba. He fixed the problem and advised using my Western Union account number instead of my phone number. However, Stop & Shop could not locate my account with the account number. After speaking with a Western Union supervisor, I was given pin # [redacted]3, but the transaction still did not work at Rite Aid. Despite speaking to 22 Western Union representatives within 2 days, the issue remains unresolved. I urgently need to send money to my Godson's mother in the Philippines for a Christmas gift, and the bike is only on sale for the weekend. I am running out of time, and despite several attempts, the error (R7008) persists. Alexandra ID# [redacted] promised to help, but I am anxious to have this resolved promptly to keep my promise to my Godson.

About 12 days ago, I submitted a complaint to Western Union, but I have not received a response yet. Despite their promise to reply within 24-48 hours, I have not heard from them. The issue I am facing is that when I send money to my friend in Iraq, a store location is asking for copies of my state identification and passport before releasing the funds to my friend. I refuse to provide this sensitive information as it increases the risk of identity theft. I doubt this is Western Union's policy, as my friend provides his national identification every time without any problem. Recently, they even asked for his U.S. green card. However, when he tried a different store, they handed over the money without such requests, which proves that this is not a universal requirement. I send money monthly to support my friend's basic needs, and I want to ensure he can access it without unnecessary obstacles. I do not feel comfortable giving my personal identification copies to unfamiliar local employees in another country. I hope this issue can be resolved promptly. The complaint number is [redacted]1, and Western Union already has my contact details.

My name is Jay Kimball Geisler. I have been blacklisted and cannot send or receive money through Western Union. I believe I may have been barred from using Western Union because I have used their services multiple times in the past, even to some unusual countries. However, I want to clarify that all my transactions have been legal and legitimate. I cannot verify what the recipients did with the money I sent, but I have always received something of value in return, such as souvenirs or travel vouchers that I could sell for profit. I feel unjustly treated by Western Union, and as a result, I have decided to stop using their services.

I received money from my guardian for my travel allowance as a Zimbabwean student in South Africa. I went to Park Station to collect the funds, but the agent there claimed I have been blocked from Western Union for frequent use, which is inaccurate. When I visited another office, I discovered that the initial agent had already returned the money to the sender. I urgently need the money for my medication as my health is deteriorating. Despite being informed that I have reached a limit, I need assistance in resolving this issue promptly. My name is Brandon N. Mlotshwa, my passport number is DN021019, and the MTCN number provided, [redacted], is showing as invalid due to the return of the funds.

I recently made a payment using debit for a vendor and included an extra $25.99 fee for immediate service. However, after contacting customer service and speaking with Francis, I was only promised a full refund without addressing my valid concerns. Despite my inquiries about resending the payment without incurring the debit card fee, I was abruptly disconnected. I am frustrated with the delay in processing my transaction and the lack of satisfactory customer service. I request the immediate availability of my funds, the waiver of the $25.99 fee on the resent payment to the vendor, and proper training for Francis in customer service. I urgently need resolution to this issue, or I require contact information for escalation to a higher level of support. Thank you for your prompt attention. - Corey Green.

I recently received a notification from a vendor stating that my payment was still in progress after 3 days. To expedite the process, I had to pay an additional $25.99. When I contacted customer service and spoke with a representative named Francis, he assured me that the full amount, including the fee, would be refunded. However, when I inquired about waiving the debit fee, he abruptly ended the call. Now, I am waiting for my funds to be available in up to 7 days, requesting the fee to be waived, and seeking assistance from Tier 2 or 3, the Escalation Department. The interaction with Francis was unsatisfactory, and I hope for a swift resolution to this issue. Thank you for addressing this promptly. - Corey Green