On the phone with a rep now who has been wildly unhelpful and when I asked to speak wit...

GetHuman1464788's customer service issue with West Elm from November 2018

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The issue in GetHuman1464788's own words
On the phone with a rep now who has been wildly unhelpful and when I asked to speak with Supervisor said, "The Supervisor can't do anything more than what I've done." ** The put me on hold for * minutes to tell me no Supervisors were available.*I don't understand why the interaction has been so difficult. I truly don't feel helped. I don't feel like I can trust the rep is looking for a supervisor. **I'm back on hold and have been on hold now for ** minutes. **Kayla
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West Elm

Customer service issue
Reported by GetHuman1464788
Nov 1st, 2018 - a mon ago
I have an issue with West Elm too
Not resolved
Seen by 3 customers so far
Similar issue to 141 others
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Timeline
GetHuman1464788 started working on this issue
Nov 1st 4:24pm