Can I cancel or modify my order after it has been placed?
Yes, you can cancel or modify your order after it has been placed, but only if it has not entered the processing or shipping phase. To cancel or modify your order, you will need to contact our customer service team as soon as possible. They will assist you in making the necessary changes or canceling the order if applicable. However, if your order has already been processed or shipped, it cannot be canceled or modified. In such cases, you may choose to return the item(s) through our hassle-free return process, subject to our return policy. We recommend reviewing your order details carefully before placing it to avoid any inconvenience.
Answered Nov 2, 2023
Need further help?
Type out your followup or related question and we will get you an answer right away.
Need to call West Elm?
If you need to call West Elm customer service, now that you have the answers
that you needed, click the button below. You can either call them on your phone or use our
free AI-powered phone to dial for you, get a rep for you, and more.
Call West Elm