my issue is with Wells Fargo. My parents got the * month extention on their mortgage. T...
GetHuman5064960's customer service issue with Wells Fargo from July 2020
Help with my Wells Fargo issue
First: share to improve GetHuman5064960's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5064960 may need:
Name on the account, Billing address, Account holders birthday, Last 4 of SSN, and Full card number
The issue in GetHuman5064960's own words
my issue is with Wells Fargo. My parents got the * month extention on their mortgage. The only reason the did it, was because they were told that after the * month they would work out a payment plan, or move the payment to the end of the mortgage. Now, they are saying they have until september to pay *,**** dollars, on top of this months mortgage payment. Please, tell me how they have not worked in * months and my dad is retired how they are supposed to come up with all that money. Also, by the way they NEVER missed a PAYMENT, or were late!! When they spoke to someone, all they do is transfer her to speak to someone else. NOT FAIR!! i would like for them to full fill what they said they were going to help my parent out with. ALso, every time i try to call and speak to someone. Im on hold for like * days. But, they are quick to call my mom and ask for their money. I dont know what else i can do for them.
GetHuman5064960 did not yet indicate what Wells Fargo should do to make this right.
I have an issue with Wells Fargo too
How GetHuman5064960 fixed the problem
We are waiting for GetHuman5064960 to fix the problem and share the solution with the rest of us customers.
Please help with my Wells Fargo issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Wells Fargo customer problems.