My online banking account is suspended because of too many sign on attempts: "We've tem...

GetHuman-boxelder's Account Access issue with Wells Fargo from July 2020

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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-boxelder's own words
Access my online banking account. ... My online banking account is suspended because of too many sign on attempts: "We've temporarily suspended your online access because the maximum number of unsuccessful sign on attempts has been reached. To restore your access, please create a new password."*When I attempt to change my password using my social security number and my Wells Fargo deposit account number, Wells Fargo returns this: "We cannot verify your entry. Please try again." This is frustrating because my information is correct.*I'm located in South Korea, so if I place a phone call to the USA, I don't want to wait forty minutes for a support person to help me. *Also, there are no public pay phones near me, so I can't use them to place a toll-free call to the USA.
This is particularly frustrating because I can't place a toll-free call via a public pay phone.
Call*text*email me so I can get this issue resolved.
I've been a customer for nearly ** years
I've tried everything.
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Wells Fargo

Online Banking
Account Access issue
Reported by GetHuman-boxelder
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 1815 others
0 customers following this
Items needed
Name on the account
Billing address
Account holders birthday
Last 4 of SSN
Full card number

Timeline

GetHuman-boxelder started working on this issue
Jul 14th 7:21am
GetHuman-boxelder indicated the issue is not fixed yet.
Jul 14th 1:45pm

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