Is there a reason my $*,*** branch payment is Not being deducted from my credit card ba...

GetHuman1335745's customer service issue with Wells Fargo from October 2018

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Name on the account, Billing address, Account holders birthday, Last 4 of SSN, and Full card number
The issue in GetHuman1335745's own words
Is there a reason my $*,*** branch payment is Not being deducted from my credit card balance? I don’t owe you *,***.**... this is very strange*Account ending ****
GetHuman1335745 did not yet indicate what Wells Fargo should do to make this right.
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Wells Fargo

Customer service issue
Reported by GetHuman1335745
Oct 12th, 2018 - 4d ago
I have an issue with Wells Fargo too
Not resolved
Seen by 2 customers so far
Similar issue to 1284 others
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Timeline
GetHuman1335745 started working on this issue
Oct 12th 11:15pm