Webjet reference ********.*On ******** I booked a flight from Adelaide to Toowoomba and...

GetHuman6117504's customer service issue with Webjet from May 2021

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The issue in GetHuman6117504's own words
Webjet reference ********.*On ******** I booked a flight from Adelaide to Toowoomba and return to attend a convention in October of ****. I paid $***.** **Due to Covid travel restrictions the convention was cancelled in June **** and I emailed your company requesting a refund. On Friday ** June **** at **:**pm ACST I received an email from you advising that a credit was being held by Qantas and I "must re-book and complete your travel before ** December ****." **I am an age pensioner and at that time I had saved sufficient money to cover my accomodation and living expenses whilst attending the convention. Since then however I have experienced several financial setbacks which have necessitated using those savings in full plus incurring an additional $*** debt on my Visa card which I am attempting to pay off at $*** per month. **So even if I am able to do this I will not be in a position to pay for accomodation and living expenses if I rebook this trip. I therefore request a refund of my $***.** (minus a cancellation fee if applicable). As Qantas has had the use of my money for some ** months now, and given my inability to save for a trip within the foreseeable future due to my status as an age pensioner I feel this is a reasonable request and ask that you take this matter up with Qantas on my behalf.**My phone number is **** *** ***. Thank you for your anticipated cooperation in this matter.

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Webjet

Customer service issue
Reported by GetHuman6117504
May 27th, 2021 - 2 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 142 others
0 customers following this

Timeline

GetHuman6117504 started working on this issue
May 27th 6:43am
GetHuman6117504 indicated the issue is not fixed yet.
May 28th 1:30am

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