I recently booked a package with Webjet for a trip to cairns. The booking was for * peo...

GetHuman-joepizz's customer service issue with Webjet from March 2021

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The issue in GetHuman-joepizz's own words
I recently booked a package with Webjet for a trip to cairns. The booking was for * people to travel with Jetstar and accomodations at Old colonial club for * nights. We paid for for a * family rooms, the most expensive on offer but when we got there we were offered * dirty rooms with soiled sheets and disgusting bathrooms. After refusing to stay in such rooms we were moved to some slight better rooms but not what we paid for. But being midnight and tired after the flight from Melbourne we accepted. *Definitely not happy about the incident and *I would like an explanation why the Old colonial club wasn’t aware of the type of accommodation that we paid for or if Webjet failed to inform them. *My name is Giuseppe Pizzo and my number is ********** and my email is ******@***.com*Please contact me *Regards *Giuseppe Pizzo

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Webjet

Customer service issue
Reported by GetHuman-joepizz
Mar 23rd, 2021 - 2 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 99 others
0 customers following this

Timeline

GetHuman-joepizz started working on this issue
Mar 23rd 2:29am