WeChat Customer FAQ

To recover your WeChat account while outside of China, you can use the option to reset your password through the WeChat app. Go to the login screen, select "Forgot Password?" and follow the prompts. You will need access to the Chinese phone number linked to your account to receive a verification code. If you cannot access your phone number, account recovery may be challenging.

WeChat does not provide a feature to view a contact's phone number directly within the app for privacy reasons. You can ask your contact directly for their phone number if you need it.

If you're having trouble opening your WeChat account, ensure you're using the correct login credentials. Try resetting your password using the "Forgot password?" option on the login page. If the problem persists, check for any account restrictions or blocks. It's also useful to ensure that your app is updated to the latest version. If you've attempted these and still cannot access your account, please refer to the most up-to-date contact information right here on this page for further assistance.

To verify your WeChat payment management, ensure your camera is functioning properly and that you are in a well-lit area for face recognition. If the face recognition is not progressing, try restarting the app or your device. You may also want to check for any updates available for WeChat. If the issue persists, consider trying again later, as connectivity issues can sometimes affect verification processes.

This article talks about how you can recover your WeChat account if you have forgotten your WeChat password. Detailed instructions about using your phone to reset your WeChat password via a verification code are provided. Instructions on reinstalling the WeChat app if the previous method fails are provided as well.